Missing Orders

  • Resolved Rodel Hufana

    (@rodel-hufana)


    2 weeks, 6 days ago

    Hi, we recently launched a rebranded website however when we checked our orders it’s not the same as the original site.

    If we import the all the orders from the original site will this fix the problem?

    Will the existing orders be skipped? What if there are orders with the same order number but with different products?

    The page I need help with: [log in to see the link]

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @rodel-hufana ,

    Thank you for reaching out.

    • If you select?“Skip”?under “If order exists in the store,” existing orders will remain unchanged, and only new orders will be imported.
    • When the imported order has the same order number as an existing one but contains different products, choosing “Update existing orders” will replace the products in the store’s order with those from the imported order.
    • If there are conflicting order numbers but they belong to different orders, you can?unmap the “Order ID” & “Order Number” columns?during import. This will allow WooCommerce to assign new unique IDs and order numbers automatically.

    Let us know if you need any further clarification.

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