Ticker does not scroll

  • I upgraded to 1.4.0 and the ticker no longer scrolls.

    I haven’t paid for the ‘continuous scroll’ option, but it worked before for just an eye-catcher.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Iftekhar Alam

    (@ikialam)

    Hello Ken,

    Thanks for reaching out.

    I understand that your ticker stopped scrolling after upgrading to version 1.4.0. Let’s troubleshoot this together!

    I checked your website’s source code and noticed that the ticker initialization script is missing:

    <script>  
    jQuery(function(){  
      jQuery("#ticker").liScroll();  
    });  
    </script>

    This script is responsible for making the ticker scroll. Please check the following:

    • Ensure the ticker is enabled in the plugin settings.
    • Disable any caching or minification plugins and clear your browser cache (Press Ctrl+Shift+Del → Clear Cache).
    • Check for JavaScript conflicts: Open your browser console (Press F12 → Go to the Console tab) and see if any errors appear.
    • Try temporarily switching to a default theme (e.g., Twenty Twenty-Four) and deactivating other plugins to check for conflicts.

    Regarding “continuous scroll,” there is no option by that name in the plugin. Could you clarify what you meant by that? Happy to assist further!

    Best Regards,
    Iftekhar

Viewing 1 replies (of 1 total)
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