Astra theme display is not stable

  • Resolved alaaeldinamin

    (@alaaeldinamin)


    2 weeks, 4 days ago

    I have been struggling for 12 hours with Astra theme display. My website is related to IONOS hosting. The images are bizarrely displayed and the whole theme is messed up. I made some corrections through Customise page and the display was corrected, purged Cache and contacted IONOS but no avail. IONOS suggested that the theme is not compatible and I have to change.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @alaaeldinamin,

    I have reviewed your website and it appears fine here. Refer to this screenshot, please. Can you share some screenshots highlighting the exact issue? Also, I checked you are using Astra Pro. For a speedier resolution, I recommend reaching out to us via our Support Portal.

    Kind regards,
    Aradhy ??

    Thread Starter alaaeldinamin

    (@alaaeldinamin)

    Thanks Aradhy

    There is an intermittent issue where all the images are not showing or uploaded in a weird display.

    I had a paid fix consultation which recommended disabling Bunny CDN. Another colleague recommended disabling cashing on the Web plugin which I did.

    I think this has made the trick 

    Hi @alaaeldinamin,?

    Thank you for sharing the update! I am glad to know that you were able to figure it out.

    Don’t hesitate to reach out to us again if you require any additional assistance in the future.

    Kind regards,?
    Aradhy ??

Viewing 3 replies - 1 through 3 (of 3 total)
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