Custom Field error

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  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @worldchanger1,

    Thanks for sharing this scenario with us. We will investigate further and escalate it to our internal team for additional assistance.

    Also, I want to inform you that custom form fields are a PRO feature. Since this forum is only for discussions related to the free plugin, for any PRO-related support, please open a support ticket: https://wpdocs.latepoint.com/support/.

    Thanks for your understanding and cooperation.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @worldchanger1,

    I have answered your ticket on our support portal, but I wanted to update the reason for this issue here as well so it might help others.

    The issue is occurring because you are not using the PRO Features add-on and are still using the old Custom Fields add-on. We have integrated multiple add-ons into the PRO Features add-on, meaning the Custom Fields functionality is now part of it.

    Please refer to this article: https://wpdocs.latepoint.com/which-addons-are-part-of-a-pro-bundle-in-version-5/. Remove the Custom Fields add-on, install the PRO Features add-on, and ensure that both LatePoint and the PRO Features add-on are updated to the latest version. This should resolve the issue.

    Hope this helps.

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)
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