[Plugin: Client Status] XML errors

Hi Travis,

What type of xml errors are you getting?

Thanks,

Eric

Hi Eric.

One one site, I get these 3 errors:

<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: Entity: line 3: parser error : Extra content at the end of the document in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>
<br>
<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: <b>Warning</b>:  Cannot modify header information - headers already sent by (out in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>
<br>
<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: ^ in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>

and on another I get about 25 line of errors like this:

<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: Entity: line 117: parser error : Opening and ending tag mismatch: li line 112 and ul in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>
<br>
<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: 	</ul> in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>
<br>
<b>Warning</b>:  simplexml_load_string() [<a href="function.simplexml-load-string">function.simplexml-load-string</a>]: 	     ^ in <b>/home/wordpres/public_html/wp-content/plugins/client-status/dashboard.php</b> on line <b>77</b><br>
<br>

The other 3 sites I have it running on are working fine.

Thanks.

Hi Travis,

This typically seems to be some unexpected text from the plugin/theme developer in one of the declarations for their plugin/theme. For example, author name, author uri, etc.

I thought I fixed this by putting everything inside CDATA tags in the xml for plugins and themes.

I’m going to be making another release (hopefully soon) with an easy way to get at the xml being pulled on the client installs. Currently, to access that xml feed (and hopefully find out what is causing the error), you must go to: https://CLIENT_URL.COM/wp-content/plugins/client-status/data.php?security_key=YOUR_PASSWORD_AS_MD5_HASH

If you view the source from that it should give a line number in xml to check and see what’s causing the problem.

Thanks,

Eric

Hi Travis,

Any more word on this xml error?

Thanks,

Eric

Hi Eric,
I am getting the same type of errors:

Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 1: parser error : Entity 'raquo' not defined in /home/munman61/public_html/wp-content/plugins/client-status/client-status.php on line 152

[Errors moderated as per the Forum Rules. Please use the pastebin]

Have you found a solution to this yet?

Eric:

You said this:

You can check for errors in the data file by going to https://yoursite.com/wp-content/plugins/client-status/data.php?security_key=your_security_key_as_md5_hash

in this post

(1) I assume I would be looking at the file on the clients end?
(2) how do I get the md5 hash for the security key?

I suspect this might be a plugin conflict on the client end?
I would like to find the cause so you can put in a fix for it if possible.
Thanks!

Hi munman,

If you are running the latest version, there is a link to get to the raw xml that’s being pulled from the client. If you expand the client details on the dashboard page, on the right side where it says Server Information you’ll notice a little icon after the text. Click on that icon and it will give you the data feed. Any errors should show if you view the source. If you don’t get any errors, try turning on WP_DEBUG in the client’s install briefly.

Thanks,

Eric

Ok, more information…. (sorry for the 3 posts in a row…)

Here is a pastebin of all of the errors: https://pastebin.com/gj2iHn5L

It looks like the error might be related to the plugin WordPress Amazon Associate
This is a quite popular plugin… hope you can resolve this.

I disabled it on the client end, and that eliminated a good half of the errors. Now leaving these errors: https://pastebin.com/bqxNMyWh

I’ll keep looking for another plugin that might be causing it.

If you expand the client details on the dashboard page, on the right side where it says Server Information you’ll notice a little icon after the text.

There are no details on the dashboard… all that is there is the client name and ‘ALL’, with the errors below that.

Should I have a widget on the dashboard? All I have is a link for Client Status in the admin menu.

And in addition, I have a totally different set of errors on the Dashboard: https://pastebin.com/TUSyAZdv

??
P.S. – the paste is a little ugly, as I had to take it from view source (could not highlight it in the dashboard), and I removed some of the html for easier reading

The most helpful part of those is the first error on this one: https://pastebin.com/gj2iHn5L

It’s saying that an html character couldn’t be encoded. So if you could get the source code from the data file on your client site giving the error (per instructions from the other post) that would be very helpful.

As for getting the md5 hash, you can go here and type in your password from the main server running Client Status (using the password in your client status settings). That site will give you the md5 hash needed for your url.

Thanks,

Eric

Hi Eric,

I tried the https://CLIENT_URL.COM/wp-content/plugins/client-status/data.php?security_key=YOUR_PASSWORD_AS_MD5_HASH

url (obviously with the client url and the MD5), and it came back and gave me a ‘nothing found’ page…

I viewed the source of the nothing found page and didn’t see anything…
Obviously I must be missing something…?
I could give you temporary access to my ‘dashboard’ site, or the client site, if it would help you to find the errors?

Send me an email to ericjuden[at]gmail.com with more details and we’ll get it figured out.

In the email send me the client’s site url and the md5 hash to get access it.

Thanks,

Eric

Eric,
Just wanted to follow up and thank you for the personal attention and the new version.
It cleared up all of my problems.
Very, very nice plugin!
Keep up the good work!

Thanks munman,

Glad I could help.

Eric