Thank you very much for purchasing. I’m Jeff, the owner, programmer, and main support staff for wpStoreCart. I’d like to personally thank you again for purchasing and offer my sincerest apologies for the difficulties you have experienced with our website. I’m here to do whatever I can to help you.
1. Unable to register on the wpStorecart website – no email sent with password
I will take care of this immediately. I can create an account for you or reset your password if it’s already registered.
For the sake of determining whether or not there are registration issues with our website, I investigated the registration process very throughly.
I used some test email accounts to see if I could register and receive the emails. While I do not doubt you experienced difficulties (which I seek to resolve immediately) the registration worked fine for me each time, and I was able to set my password during the checkout registration screen, and from wp-login.php. The recover lost password page worked in all my tests as well.
So my first thought then is that you went through checkout using the “Guest Checkout” feature, rather than registering on the site. This is not a method of registering with WordPress, it’s a literally a “Guest” Checkout process, so that is one possible reason you wouldn’t receive a password by email. If, if you did register at a later time, it may have been placed in your spam folder. Also, if you actually registered at the time of checkout, it forces you to pick a password, but it does not email you the password because you chose it. However, the recover lost password page would work in that instance, so I’m leaning towards the Guest checkout. Does that sound right?
Regardless of that, let me fix this for you. Please just email me at [email protected] and please specify your PayPal transaction ID and a username you’d like to use or have already chosen. I’ll reply with a temporary password and a fully accessible account with access to the Support Ticket system.
2. My checkout page displays the normal shopping page rather than the checkout information. It does have the correct short code entry on the page, and it did used to work (probably stopped when I tried renaming the checkout page). The checkout widget does work. Any thoughts on how to fix?
I think you may be right. My guess is that you have the WYSIWYG TinyMCE editor on, or at least had it on when you renamed the checkout page. If so, my advice is to go back and edit the checkout page again, switch to HTML editor mode, and then repaste the shortcode in, which for reference is:
[wpstorecart display="checkout"]
The few times I’ve seen this issue, that solution is what fixed it.
3. Is there any way to reset the wpStoreCart configuration (to resolve the above problem)? I tried removing the plugin but the settings come back as before when re-installed. It really needs a proper uninstall option.
Consider it done. Proper Uninstall button will be available in the next release. For now, you could drop the wpstorecart_products, wpstorecart_meta, wpstorecart_categories, wpstorecart_orders, wpstorecart_av, wpstorecart_cart, wpstorecart_coupons, and wpstorecart_log tables. Then delete the options by executing this SQL:
DELETE FROM wp_options WHERE option_name = "wpStoreCartAdminOptions";
4. The money order checkout does not work – all I get is the pre-defined message, and a blank text entry box. No email is sent out.
5. How do I add some fields to the money order checkout to collect things like name, phone, etc?
The Money Order option is a catchall for any specific need you have. It’s intended use is for you to edit the predefined message and tell your customers exactly what information you need from them. Some use it for wire transfers, to accept checks, for service and volunteering. You can edit the custom text at
wp-admin > wpStoreCart > Settings > Payment > Check/Money Order/COD Payments > Text to Display >
Regarding adding fields for name, phone, etc, that is done in the process directly before checkout. There is an entire custom fields system located at:
wp-admin > wpStoreCart > Settings > Customers >
from there you can specify exactly what optional and required information you need.
Well, I hope this helps put your mind at ease that I am here to help. Once you get logged in, the support ticket system is what I recommend for fast and friendly help. Thanks again for purchasing, and I’ll be looking for your email. Have a great weekend and let me know how I can help.
