Emails not being received… except in Gmail?

  • Since updating to WordPress 3.3, my client hasn’t been receiving any notification emails. It was working fine previously (on WP 3.1). It appears to send correctly and no errors come up when requesting a password or sending a contact form, but he doesn’t receive the emails. I tried changing it to my email address, with the same problem. The emails don’t appear in the Junk or Trash folders. Both of us have different hosting accounts for our emails.

    Strangely, when I test it with my gmail account it receives emails fine. Any ideas what could be causing this?

Viewing 11 replies - 1 through 11 (of 11 total)

  • Any plugins installed which alter how emails are sent or received?

    Thread Starter chisathechi

    (@chisathechi)

    I didn’t originally, but just tried installing WP Mail SMTP when it stopped working to see if it fixed things – seems it doesn’t ??

    EDIT: tried uninstalling all plugins to see if any are causing the issues; still not receiving emails to my hosted account, receiving fine to GMail

    How many plugins do you have installed?

    If it were me, I would disable all my plugins. Make sure to clear any cache and refresh your browser. A lot of times a plugin will conflict with a new version of wordpress. Try to get the site close to “bare bones”, and see if the mail will send properly.

    If it does, then you can start activating your plugins one at a time and see if you can find the culprit.

    Okay, try switching to the twenty eleven theme to test.

    Thread Starter chisathechi

    (@chisathechi)

    Just tried it, still not working apart from to GMail.

    If it helps at all, this is the debugging info I get from WP Mail SMTP:

    Test Message Sent

The result was:

bool(true)

The full debugging output is shown below:

object(PHPMailer)#502 (53) {
  ["Priority"]=>
  int(3)
  ["CharSet"]=>
  string(5) "UTF-8"
  ["ContentType"]=>
  string(10) "text/plain"
  ["Encoding"]=>
  string(4) "8bit"
  ["ErrorInfo"]=>
  string(0) ""
  ["From"]=>
  string(17) "[email protected]"
  ["FromName"]=>
  string(8) "nextinct"
  ["Sender"]=>
  string(0) ""
  ["Subject"]=>
  string(49) "WP Mail SMTP: Test mail to [email protected]"
  ["Body"]=>
  string(68) "This is a test email generated by the WP Mail SMTP WordPress plugin."
  ["AltBody"]=>
  string(0) ""
  ["WordWrap"]=>
  int(0)
  ["Mailer"]=>
  string(4) "smtp"
  ["Sendmail"]=>
  string(18) "/usr/sbin/sendmail"
  ["PluginDir"]=>
  string(0) ""
  ["ConfirmReadingTo"]=>
  string(0) ""
  ["Hostname"]=>
  string(0) ""
  ["MessageID"]=>
  string(0) ""
  ["Host"]=>
  string(9) "localhost"
  ["Port"]=>
  string(2) "25"
  ["Helo"]=>
  string(0) ""
  ["SMTPSecure"]=>
  string(0) ""
  ["SMTPAuth"]=>
  bool(false)
  ["Username"]=>
  string(0) ""
  ["Password"]=>
  string(0) ""
  ["Timeout"]=>
  int(10)
  ["SMTPDebug"]=>
  int(2)
  ["SMTPKeepAlive"]=>
  bool(false)
  ["SingleTo"]=>
  bool(false)
  ["SingleToArray"]=>
  array(0) {
  }
  ["LE"]=>
  string(1) "
"
  ["DKIM_selector"]=>
  string(9) "phpmailer"
  ["DKIM_identity"]=>
  string(0) ""
  ["DKIM_domain"]=>
  string(0) ""
  ["DKIM_private"]=>
  string(0) ""
  ["action_function"]=>
  string(0) ""
  ["Version"]=>
  string(3) "5.1"
  ["smtp:private"]=>
  object(SMTP)#501 (7) {
    ["SMTP_PORT"]=>
    int(25)
    ["CRLF"]=>
    string(2) "
"
    ["do_debug"]=>
    int(2)
    ["do_verp"]=>
    bool(false)
    ["smtp_conn:private"]=>
    resource(114) of type (stream)
    ["error:private"]=>
    NULL
    ["helo_rply:private"]=>
    string(87) "250-nextinct Hello localhost [127.0.0.1]
250-SIZE 52428800
250-PIPELINING
250 HELP
"
  }
  ["to:private"]=>
  array(1) {
    [0]=>
    array(2) {
      [0]=>
      string(22) "[email protected]"
      [1]=>
      string(0) ""
    }
  }
  ["cc:private"]=>
  array(0) {
  }
  ["bcc:private"]=>
  array(0) {
  }
  ["ReplyTo:private"]=>
  array(0) {
  }
  ["all_recipients:private"]=>
  array(1) {
    ["[email protected]"]=>
    bool(true)
  }
  ["attachment:private"]=>
  array(0) {
  }
  ["CustomHeader:private"]=>
  array(0) {
  }
  ["message_type:private"]=>
  string(5) "plain"
  ["boundary:private"]=>
  array(2) {
    [1]=>
    string(35) "b1_48e0aa6ec8f3d5fdde40d069cdec2349"
    [2]=>
    string(35) "b2_48e0aa6ec8f3d5fdde40d069cdec2349"
  }
  ["language:protected"]=>
  array(0) {
  }
  ["error_count:private"]=>
  int(0)
  ["sign_cert_file:private"]=>
  string(0) ""
  ["sign_key_file:private"]=>
  string(0) ""
  ["sign_key_pass:private"]=>
  string(0) ""
  ["exceptions:private"]=>
  bool(false)
}

The SMTP debugging output is shown below:

SMTP -> FROM SERVER:220 nextinct ESMTP Exim 4.69 Thu, 22 Dec 2011 07:52:51 +0000

SMTP -> FROM SERVER: 250-nextinct Hello localhost [127.0.0.1]
250-SIZE 52428800
250-PIPELINING
250 HELP

SMTP -> FROM SERVER:250 OK

SMTP -> FROM SERVER:250 Accepted

SMTP -> FROM SERVER:354 Enter message, ending with "." on a line by itself

SMTP -> FROM SERVER:250 OK id=1RddSN-0003AF-5F

    What notifications are not being received? Is it when a new member joins the site?

    Thread Starter chisathechi

    (@chisathechi)

    I’ve tried it with:
    – the test email from WP Mail SMTP
    – forgotten password
    – Contact Form 7 (before I disabled it)
    – purchase notifications (before I disabled the shop plugin)

    All are received fine to my GMail, but not at all to my hosted email account or my clients.

    As far as I can tell no emails coming from WP are being received.

    So are you switching the email address in the settings menu?

    Thread Starter chisathechi

    (@chisathechi)

    Yes.

    Is the gmail account the first one that was used on the site? When it was installed?

    Thread Starter chisathechi

    (@chisathechi)

    No, it was installed with an [email protected] type email address. The account is an existing one.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Emails not being received… except in Gmail?’ is closed to new replies.