My Blog is gone: error http 500

  • I was asked to upgrade my WP version from a recent to the most recengt WP version and I did it automatically. Since then each time I attempt to browse my blog I see this error message:

    The website cannot display the page
    HTTP 500
    Most likely causes:
    ?The website is under maintenance.
    ?The website has a programming error.

    I have attempted several times to recover it but no success. Kindly assist.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    May I suggest a few other troubleshooting options to try before changing anything? Try to isolate the problem source while changing as little as possible to minimize risk of breaking more code.

    HTTP 500 is a status code telling you:

    The [web] server encountered an unexpected condition which prevented it from fulfilling the request.

    but without any other data than this, we can’t even be sure it has anything to do with your WordPress installation.

    You say

    each time I attempt to browse my blog I see this error message

    so you need to narrow down what you can and can’t do.

    1. Can you ping your site domain? If not, then it’s probably a server problem and you need to contact your ISP.
    2. Can you connect via FTP? If not, then it’s probably a server problem and you need to contact your ISP.
    3. If you can do the first two, then upload the most bare-bones HTML file you can (<html><body>hello world</body></html>) named index.html to your blog’s root directory. Can you see that (https://www.yourblog.com/index.html and be sure to type the file name explicitly) in a browser? If so, then the source of the problem more likely on your PHP or WordPress end than on the ISP’s end.
    4. If you can see the index.html file in the browser, than try to upload and view a test.php file that contains only `<?php
      phpinfo();
      ?>`
    5. You can’t browse the blog, but can you access the WP admin?

    Keep trying tests that narrow in on the pain point. Then you’ll be better equipped to fix it yourself, or to give more detail in this forum when asking for assistance and ideas.

    Also, check out this thread

    Hope this helps. [Edited to fix link text]

    Thread Starter tundeobash

    (@tundeobash)

    Thanks, esmi. I tried doing what you suggested. The situation is still the same. I will now gelogenic’s suggestion. I will keep you posted. Thanks, friends.

    Thread Starter tundeobash

    (@tundeobash)

    Thank you for your assistance. I have to do the first two steps before I can do the rest. I have the following question:

    1. How do I ping my site?

    As for step 2; I have never been able to connect through the ftp even when I had no problem with my blog.

    Thanks.

    Here’s a guide to running a ping and trace test. You’ll do it from the command prompt. I hope it helps!

    https://www.inmotionhosting.com/support/website/website-troubleshooting/why-is-my-server-slow-how-do-i-run-a-ping-and-tracert-test

    Thread Starter tundeobash

    (@tundeobash)

    Using Filezilla, this is the error message that I got:
    Error: Connection timed out
    Error: Could not connect to server

    For pinging, this is my result:
    Pinging onlinecashplus.com [67.228.248.34] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 67.228.248.34:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    AND Tracing route;

    Tracing route to onlinecashplus.com [67.228.248.34]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    Are these results alright for me or I should contact my ISP with the results?
    Thank you for your assistance.

    You need to contact your ISP. Notice your traceroute never leaves your computer. It’s likely a firewall issue.

    Thread Starter tundeobash

    (@tundeobash)

    Thank you, Tim. I have sent a mail to my ISP. I will keep you posted on the outcome.

    reychange, the issue has nothing to do with that. And spam links are prohibited. tundeobash, did you contact your ISP? What did they say?

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘My Blog is gone: error http 500’ is closed to new replies.