[Plugin: NextGEN Gallery] unable to create new gallery

We have downloaded NextGen plugin 1.9.3 and installed and activated it.

We have created a sub dir of wp-content called gallery and set permissions for full access.

We are getting the following error when we try to create a new gallery.

Unable to create directory wp-content/gallery/brunswick!
Directory wp-content/gallery/brunswick is not writeable !
Unable to create directory wp-content/gallery/brunswick/thumbs !

We have checked with the host and the permissions are set for full access and the host tech support has written a php script to confirm gallery folder is full access.

The host feels the issue is related to NGG referencing the wrong path to the gallery
folder.

https://www.ads-software.com/extend/plugins/nextgen-gallery/