Problems setting up custom 404 error page with cpanel

  • Resolved barnez

    (@pidengmor)


    12 years, 6 months ago

    Hi,

    My site is on shared hosting and I’m using the cPanel Pro 1.0 (RC1). I’ve recently worked through the error pages feature on the cpanel to create a basic custom 404 error page which has been uploaded to the root folder as ‘404.shtml’.

    The problem is that I can see the page at https://www.englishlc.com/404.shtml, however it is not being linked to when I use an incorrect site page.

    I’ve tried inserting ‘ErrorDocument 404 /404.shtml’ into the .htaccess file but that hasn’t made a difference. I also have tried temporarily renaming the .htaccess file. This brings up the custom error page when I use a non-existent site url, but then when I try a real site url I’m still directed to the custom 404 page.

    Is there something in my .htaccess file which is causing this conflict?
    If so, how might I identify it?

    Barnez1

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Barnez,
    Can you share a fix for this.Im having the same problem and its killing me.
    Thanks

    Thread Starter barnez

    (@pidengmor)

    Hi Mark,

    In the end I gave up and enlisted help. Joined fiverr.com and placed an order with maxcreations. 3 days later the 404 page was up and running. I had a rummage around afterwards but couldn’t see any obvious modifications.

    I’m not sure how pc it is to suggest paid support and handing over login details on this forum, but I found the support honest and trustworthy, that was my solution.

    Good luck.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Problems setting up custom 404 error page with cpanel’ is closed to new replies.

Tags