Facebook plugin (Comments portion simply doesn't work)

Can you be more explicit with what features you’re looking for? I don’t understand what you mean by “it sends you over to developers.facebook.com to pick up iframe script”.

This plugin doesn’t actually do that all. There’s just a checkbox to enable comments.

Specifically, after activating the plugin and properly connecting the plugin to the facebook app,which does work and has been used extensively before hand, comments simply fail to load. There is no comment box, no past comments pull in either (note the app has historical comments already).

In the plugin settings area on the right side of the screen where the comments check box exists, there is a read more link that takes you to the facebook developers page where it discusses adding the facebook comments iframe.

If there is some other location where comment settings might also exist (past the three fields that require the 2 keys and the app name) I could not find them and this was not referenced in the plugin setup.

(note someone marked this thread resolved, which it is not)

To be even more specific the installation instructions read:

1. Install Facebook for WordPress either via the www.ads-software.com plugin directory, or by uploading the files to your server (in the /wp-content/plugins/ directory).
2. After activating the plugin, you will be asked to set up your Facebook app (via https://developers.facebook.com/apps), with step-by-step instructions.
3. That’s it. You’re ready to go!

1 & 2 both done, but that does not yield the result in step 3

Furthermore, the instructions do not mention anything about configuring options, in this cases specifically setting up comments

Specifically, (again)

Check the box for comments (done)
set the number of existing comments (done set at 40)

set the width of the comment box in pixels (done set at 600)

set the color scheme (done set at light)

result no comments displayed on single post pages

attempted to change width to 600px instead of 600 on the off chance that the instructions are lacking (ergo user error from bad guidance)

result is that an error message popped up stating that indeed only an integer value would be accepted

still no comments

changed color scheme to dark

no comments

side notes

I do run the site on cloudflare, and did test with all cache turned off by running the site in development mode

result no change, no comments

Also the Facebook Comments plugin works fine on the same site running the same working Facebook app.

What I’ve noticed is that articles without any comments, won’t show a FB comments box.

The posts that do already have a few comments (using a previous FB comments plugin or manual code), will show up the box. Which is a bit odd.

that is odd, for the record, where I have tested it the comments box doesn’t show up in either scenario (where previous comments exist or not)

hmmm

Can you paste URLs for posts/pages that we can check out and exhibit the issue? Thanks

Here’s one (based on the Woo framework):

On comments on this post yet, so the commenting box doesn’t appear
https://dev.wearepopslags.com/kesha-rules/

And this post has had a comment before (via a manual FB comments module), which appears:

https://dev.wearepopslags.com/kylie-on-the-cover-of-instinct/

Other stuff that’s not quite right:
– commenting box appears above ‘next’ and ‘previous’ buttons. Can this be controlled in any way?
– As mentioned by Brettbum above, the width set doesn’t seem to be taken into account.
– Can he styling of the box be controlled (I need it to sit on a white background

actually, i’ve managed to get this to run as expected… my own fault, commenting was turned off, that’s why.

Thanks for the update! Closing this out.

@facebook Why would you close it out? It is not yet working.

I’ve attempted running this with WordPress comments turned on and with them turned off with the same result, no Facebook comments box shows up at all. I’m happy that Silvanovicz was able to get the plugin running, but that has not solved the problem on my end. (if you will notice I opened this ticket, and re-opened it after it was shut down after no replies and no action taken at all.)

Just opened it back up again. (One of the annoying things about www.ads-software.com/support is the premature closure of issues that are not truly resolved)

I have the same problem. Everything was working just fine the first day of installation but by day 2 the comments boxes are missing as is the little floating box on the lower corner that recommends historical posts to readers. To see what I mean please visit https://www.DeliverMeDiamonds.com

Comments box missing here too…

Not sure if the theme matters but I am using Blaskan and I am not getting the comment boxes, like buttons, or send buttons either. However posting to my FB page and profile both work.

Just curious,but @jean and @prozachtx did you rate the plugin or indicate that it does or does not work with the version of wordpress you are using?

https://www.ads-software.com/extend/plugins/facebook/

btw I can confirm that I do not see the comments box either on the DeliverMeDiamonds site. I was checking in from a PC running Chrome.

(would be nice if those polls for plugins included a snapshot of the theme in use, and the host in use as well)