[Plugin: Banckle Live Chat] Difficult to activate

Hi,
We appreciate your feedback and truly value your time. On the contrary the process of integrating Banckle Chat on WordPress website is quite simple.
We request you to please spare a couple of minutes and follow this process which will lead to a successful integration on your WordPress website.

1) Sign up for a Banckle account (https://banckle.com/action/signup)
? Basically account sign up creates everything for you and all you are required to update the widget with your domain URL (https://banckle.com/wiki/display/livechat20/integration-with-wordpress.html )
2) Install and activate Banckle Chat plugin using your Banckle Account credentials.
3) You may refer to our video tutorial (https://banckle.com/apps/chat/videos/set-up-banckle-live-chat-on-your-wordpress-blogs-and-websites.html) that makes it very easy to integrate Banckle Chat successfully to your website.

In addition to this, we also request to you contact our live customer support team for any of your queries. We will be glad to assist you.

Wrong, it doesnt work very well… breaks easily….
And I thought it was only me…..
Even the defaults are messed up.
No worky…