problem with upgrading a plugin; site not working now

  • Resolved estreiff

    (@estreiff)


    12 years ago

    I just updated some plugins and now the site isn;t working at all; and I can’t log in to the dashboard either. Here is the error:

    Fatal error: require_once() [function.require]: Failed opening required ‘/data/10/1/77/31/1077683/user/1118371/htdocs/home/wp-content/plugins/jetpack/modules/contact-form//truethemes-recaptchalib.php’ (include_path=’.:/usr/services/vux/lib/php’) in /data/10/1/77/31/1077683/user/1118371/htdocs/home/wp-content/themes/Karma/truethemes_framework/extended/grunion-contact-form/grunion-contact-form.php on line 30

    Any help will be greatly appreciated.

    Eric

    the website is https://www.oculusdirect.com

Viewing 3 replies - 1 through 3 (of 3 total)

  • Looks like your theme is having issues with the jetpack plugin.
    An easy fix would be to access your site via FTP, go to the plugins folder and delete the jetpack plugin.

    That should get your site back up, but your contact form will be missing.

    You can then try to re-install jetpack, or Grunion (https://www.ads-software.com/extend/plugins/grunion-contact-form/) and see what happens.

    If you’re theme has an upgrade available, you could also update that.

    Good luck

    Thread Starter estreiff

    (@estreiff)

    Hi Christine,
    I just emailed you as well. Your suggestion worked perfectly and the site is working again. I deleted the jetpack plugin. I may attempt to re-install but I’m not going to do it right away.

    Thanks so much for your help!

    Eric

    Fantastic. Glad, I could help.

Viewing 3 replies - 1 through 3 (of 3 total)
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