My website is suddenly gone from WP.org

  • Resolved BCGG2

    (@bcgg2)


    11 years, 9 months ago

    We can’t access it and it is only coming up as a wordpress.com site. My host still shows it active, can you help??

Viewing 15 replies - 1 through 15 (of 25 total)
  • Thread Starter BCGG2

    (@bcgg2)

    website is https://www.pilotsnpawscanada.com

    Looks like the nameservers are set to WordPress.COM:

    https://www.whois.com/whois/pilotsnpawscanada.com

    Did you change those? Where is your site hosted?

    Thread Starter BCGG2

    (@bcgg2)

    I found out that my domain has expired. I received a notice 4 months ago and forgot about it – it seemed a bit early to be warned about it expiring. I expected another notice closer to the expiration but never received anything. Now I learned today it has expired. The domains are pointing at WP.com.
    I read about Domains Expiration and it only suggests I go on the Dashboard but I can’t access it.

    Can you do anything to get this fixed. I want to renew my domain and set it up that this never happens again. I have built my organization around my domain. I need this fixed asap.

    Then the first step is to renew that domain.

    No, we cannot do anything to help with this as www.ads-software.com has nothing to do with domain names, and is completely separate from WordPress.COM .

    Where is your site hosted? Where was the domain name registered?

    Thread Starter BCGG2

    (@bcgg2)

    HOW??? I have been on this all day but can’t find who or where I get this fixed.

    Calm down and answer the questions so we can try to get it sorted.

    Domain name maintenance is solely the responsibility of the domain owner. Auto-renew is many times a prudent option.

    Registered through: Automattic
    Domain Name: PILOTSNPAWSCANADA.COM
    Created on: 25-Feb-12
    Expires on: 25-Feb-13
    Last Updated on: 12-Jun-12

    Contact support at wordpress.com for assistance on re-registering your domain. Information: Domains ? Domain Expiration

    Note the section labeled “Grace Period”. It may still be advantageous.

    Thread Starter BCGG2

    (@bcgg2)

    My website manager will come and explain where we are. Hopefully she can explain things in a more technical way than I can.

    I am a friend of BCGG2, I can answer questions. The issue she is having is not finding a place in wordpress to renew the domain. There is no dashboard if you log onto pilotsnpaws canada. I am unfamiliar with wordpress.com and I have the dns servers I want to change it to but can not find where. I saw via a whois that the domain reg was a wildwest domains or somethin? But I now understand it is automattic

    the biggest issue is trying to find where to change the dns servers

    Thread Starter BCGG2

    (@bcgg2)

    I thought it was on auto renew. This has all caught me off guard for sure.

    Thread Starter BCGG2

    (@bcgg2)

    Wilma2 is our website manager

    Since your domain name is (or was ) registered with .COM, you must still have a valid user account with them – you’d manage your domain through your dashboard on WordPress.COM – see:

    https://en.support.wordpress.com/domains/domain-management/

    If you don’t have that access information, see:

    https://en.support.wordpress.com/account-recovery/

    I am logged into the dashboard now but the issue is there is no “store” option I am wondering if it is a rights issue. As all I see is Dashboard, profile and personal settings

Viewing 15 replies - 1 through 15 (of 25 total)
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