backup not working

sorry I didn’t complete the above.

Can anyone explain why this should happen and what I can do to correct the situation

Thanks in advance

script must’ve timed out,it tends to do that when the amount of data to be zipped is too large. we’re working on a workaround,but for the time being,the only thing you can do is is to temporarily move large files such as backups out from the ‘wp-content’ directory.
by the way,there’s a good chance that there could be a partial backup inside the ‘wp-content/uploads/wp-clone’ directory which could be used to clone the database.

thankyou