CJT Page Won't Load

Hello,

Thanks for reporting!

After you went through the upgrade processor, you then have all your code blocks transferred to a new database stores and cannot be recognized by versions before 6.0.x.

Your data is safe as long as you didn’t select ‘Delete’ (after deactivate!) Plugin from WordPress Plugins list page.

This is the third time we reported this issue however I didn’t see it myself while testing in many servers (as you said so!).

I’d like to help you to pass-through this issue! Could you please let me know what PHP, WordPress versions you’ve installed in your server! What is the URL displayed in your browser address bar after you clicked on the Plugin, is it ended with wp-admin/admin.php?page=cjtoolbox.

Regards,
Ahmed

Hi Ahmed,

I didn’t press delete after deactivating the plugin. I transferred all files via FTP.

I know that the code blocks are still there and functioning because the front-end of the website still works as normal, I just can’t access the page to add or edit code blocks.

I’m using WordPress 3.5.1 and PHP 5.3.20 on Rackspace Cloud.

When the error displays, yes the url in the address bar ends in /wp-admin/admin.php?page=cjtoolbox

The error displaying as a browser error (the WordPress, or WordPress like page doesn’t load at all).

Hello,

Thank you for your time.

I just have few questions:

1. In case you remember, Is those 15 blocks has many code inside?

2. Is it about a large number of Kilobytes or just a few lines of code?

3. I know you’ve installed CJT in multiple WordPress insallations, the question: Is all CJT installation you created, all located under the same server (you’ve single server with multiple domains/folder, etc…) or its a different server? I’ve a doubt its just an internet connection as we loading all the CJT codes and if the code is large it might cause a problem!

Thanks in advance!

Regards,
Ahmed

4. Are you using Chrome?

Try to clear browser cache!

Hi,

I think all of the code blocks have code in them with fairly minimal amount of code (probably less than 25 lines).

All of the sites I referred to that I’ve tried CJT on are on Rackspace Cloud. The CJT page loads on two of them that have less code blocks.

I am using Chrome, however I just tried it in Firefox and I’m getting the same result.

I’m still studding the case trying to create an environment to get the same issue you’ve! I’ve a doubt regards the Memory Limit (memory_limit) PHP configuration! It might be a memory limit problem but the server is not reporting!

If the server has much to load (consuming memory usage) and the memory limit is low it might cause that issue!

It’d be great if you able to check the memory limit, disable some Plugins and test it’d be great!

Please let us know how it goes!

Thanks again,
Ahmed

I just added the following to wp-config.php and I’m still having the same issues.

define(‘WP_MEMORY_LIMIT’, ‘256M’);
set_time_limit( 120 );

Hello,

Thank you for your response.

We currently studding this issue and we’ll get it sorted asap. There will be a new release in the next days.

Regards,
Ahmed

Hello,
just installed the Toolbox and tried to start it, always get the message:

Warning: require_once(/users/transformis/www/wordpress/wp-content/plugins/css-javascript-toolbox/views/blocks/block/view.php) [function.require-once]: failed to open stream: No such file or directory in /users/transformis/www/wordpress/wp-content/plugins/css-javascript-toolbox/framework/mvc/view.inc.php on line 286

Fatal error: require_once() [function.require]: Failed opening required ‘/users/transformis/www/wordpress/wp-content/plugins/css-javascript-toolbox/views/blocks/block/view.php’ (include_path=’.’) in /users/transformis/www/wordpress/wp-content/plugins/css-javascript-toolbox/framework/mvc/view.inc.php on line 286

can you help me please?

Hello,

Thank you for your question.

The error you’ve mean the Plugin, for some reason, in not installed correctly!!

If you didn’t upgrade from previous versions and has no data (blocks) saved yet, please try to completely delete the Plugin and re-install it again!

The ‘/users/transformis/www/wordpress/wp-content/plugins/css-javascript-toolbox/views/blocks/block/view.php’ path you sent is correct and this file should be exists there!

Please let us know how it goes!

Regards,
Ahmed

Thank you very much, now ist working!

Glad you got the issue solved.

Hope you enjoy using the Plugin.

Please don’t hesitate to contact us.

Regards,
Ahmed

Hello Depiction,

There is another user (https://www.ads-software.com/support/topic/cant-access-plug-in-anymore?replies=11) experienced the same issue you’ve and now he got it solved after updating to version 6.0.11.

Hope you got it solved it!

Please let us know what happened.

Thanks in advance,
Ahmed

Hi Ahmed,

CJT seems to load a bit faster on other sites I have it on, but for the site mentioned in this thread, it still times out with version 6.0.11.

Matt

Hello Matt,

Thanks for responding!

Sorry to hear you still has the issue exists in that site. We’ll make more improvements with no doubts you’ll get the issue solved in the nest release.

Regards,
Ahmed