WordPress site keeps going down

  • The website is here: https://intouchhome.com

    The website is setup with Pingdom.com to notify when it goes down and it constantly goes down for minutes at a time randomly with error 500.

    The error_log is filled with lines like this:

    [Mon Apr 08 10:05:30 2013] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Mon Apr 08 10:06:23 2013] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Mon Apr 08 10:07:41 2013] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function

    And here and there this error shows:

    [Tue Apr 09 10:35:14 2013] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue Apr 09 10:35:14 2013] [error] [client 173.245.56.134] Premature end of script headers: php-cgi

    In the connection log there are sometimes lines like this which makes me think the issue is timthumb.php:

    108.162.229.241 – – [09/Apr/2013:22:29:42 +0100] “GET /wp-content/themes/rockwell/scripts/timthumb.php?src=https://intouchhome.com/wp-content/uploads/2012/11/Tori_Beaumont1.png&w=300&h=200&zc=1 HTTP/1.1” 500 73451 “https://intouchhome.com/artists/roster” “Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25”

    We’ve tried contacting the web host and asking them if they can help but they just say it’s the website and we need to fix it. I’ve checked the folder that timthumb.php is in and the cache folder is there with chmod 777 and the scripts folder that holds timthumb.php is also chmod 777. I’ve upgraded to the latest version of timthumb.php still no dice.

    I’m completely at a loss as to how the fix the problem. Any advice could give would be much appreciated. Let me know if you need copies of logs or any other info.

    Thanks,
    Eddie

Viewing 4 replies - 1 through 4 (of 4 total)

  • Might be related to brute force attacks on many servers and WP sites:

    https://blog.cloudflare.com/

    Thread Starter eddie_olivas

    (@eddie_olivas)

    I supposed that could be it, but the issue has been happening for months since I built the site. We use Cloudflare on the site and it hasn’t gone down today so it’s possible their fix to block these attacks has resolved the issue, but I’m skeptical. I’ll keep an eye on it and will update here if it keeps going down.

    May not be if it’s a longer term issue – just a thought. Where’s your site hosted?

    Thread Starter eddie_olivas

    (@eddie_olivas)

    Yeah I appreciate your help either way. It’s hosted at fasthosts.co.uk.

Viewing 4 replies - 1 through 4 (of 4 total)
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