Subscriber Emails and Notifications Not Working

  • Resolved krystalcooks

    (@krystalcooks)


    11 years, 10 months ago

    Since moving my registered domain from WordPress (registrar has been moved & DNS updated), the WordPress.com nameservers are still pointing to old data. I think that’s what stopped my Jetpack email updates & notifications from sending correctly.

    My site, krystalcooks.com, is currently using CloudFlare.com. So its A record should be something like “108.162.199.165”. The site’s actual IP is “198.58.103.33”. However, when I do a nslookup of krystalcooks.com against ns1.wordpress.com, I get very different IPs (such as 72.233.2.58 and 66.155.11.238 – IPs belonging to wordpress.com).

    I’m presuming that WordPress servers rely on thier own DNS and that’s why Jetpack isn’t seeing/notifying anyone with my new updates.

    Could someone remove krystalcooks.com from being answered by wordpress DNS server? If that involves removing the krystalcooks.com domain that’s fine – I just really want to get my subscriber emails working again.

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  • www.ads-software.com does not have anything to do with nameservers or WordPress.COM sites. So you’ll need to ask on the WordPress.COM site about any questions related to either.

    This sounds like it may be a JetPack issue however, in which case you need to ask on the JetPack forum here:

    https://www.ads-software.com/extend/plugins/jetpack/

    Thread Starter krystalcooks

    (@krystalcooks)

    Well my site is self-hosted, so I thought maybe I should post it here. But I’ll put it over on .com and/or try the jetpack forums.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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