Misapplication of "Unprocessed payment needs refund"

  • Resolved sheabaker

    (@sheabaker)


    11 years, 9 months ago

    We are running Events Manager to handle registrations for an annual charity gala. We also have a Paypal donation button to collect donations throughout the year.

    Everytime someone uses the Paypal button, we get an email from WordPress:

    Subject: Unprocessed payment needs refund

    A Payment has been received by PayPal for a non-existent booking.

    Event Details : Unknown

    It may be that this user’s booking has timed out yet they proceeded with payment at a later stage.

    To refund this transaction, you must go to your PayPal account and search for this transaction:

    Transaction ID : #####
    Email : ####

    When viewing the transaction details, you should see an option to issue a refund.

    If there is still space available, the user must book again.

    Sincerely,
    Events Manager

    I cannot find any reason or setting that would make these functions related. Any thoughts on how to prevent this?

    https://www.ads-software.com/extend/plugins/events-manager/

Viewing 4 replies - 1 through 4 (of 4 total)

  • So do you have the Paypal donate button on Events Manager pages (meaning there are two Paypal payment routes on one page)?

    If that’s the case, and you remove the donate button does the problem go away?

    Thread Starter sheabaker

    (@sheabaker)

    Nope, they are on 2 separate pages.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    sorry, can you re-post this in the pro forums?

    thanks

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    The reason for this is because your donate button is using custom data similar to that which EM uses, so it assumes the payment is made for a booking in EM, which doesn’t exist anymore.

    The easiest fix is to change the IPN address in your PayPal account settings (on paypal.com) so it’s not sent specifically for EM. You could set it to the url provided by your donation button, or just set it to your homepage.

    EM gives PayPal a specific url to contact for each booking, so it overrides the default ipn url anyway and real bookings shouldn’t be affected.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Misapplication of "Unprocessed payment needs refund"’ is closed to new replies.