Email failing in jetpack share buttons

Hi there,

I had a look at your site, and your theme or one of your plugins seems to be loading an old version of jQuery instead of using the version that comes bundled with WordPress.

It can create multiple conflicts with WordPress and with other plugins like Jetpack. You can read more about it here:
https://www.ads-software.com/support/topic/troubleshooting-wordpress-35-master-list?replies=4#post-3547424

Try switching to a different theme for a few minutes, and check if that solves the issue; if it does, you’ll want to look for the function loading jQuery in your theme’s header.php file, or in the functions.php file. Once you find that function, you can remove it and enqueue the proper version of jQuery as explained here:
https://codex.www.ads-software.com/Function_Reference/wp_enqueue_script

If the issue is not related to your theme, please try to disable all your plugins, one at a time, until you find the one that causes the conflict. You can then enqueue jQuery using the method I linked to above.

If you do not feel comfortable editing PHP files, you can also contact the theme or plugin author and ask them to solve the issue.

I hope this helps. Let me know if there’s anything else you need.

Not being a coder, just a designer, I think I’ll ask the theme author. For some reason I thought this was the JetPack support site. They should be the people figuring this out. ??

Thanks very much for the info.

Hi,

It is in fact the best place for Jetpack support. As I mentioned, the problem does seem to lie with the old version of jQuery being used, and not a problem with Jetpack. If you still have the issue after you’ve fixed the old jQuery problem, let me know and we’ll dig into it some more.

It worked in Twenty Twelve. Must be theme related. I’ll try the jQuery after back up.

too complicated for me.

It is very unclear as to where the jQuery script should be deleted. It’s just the email that is not working. Why would the others work?

I can’t find a functions.php in my theme, just a header and there are a few jQuery entries.

Suggestions?

Thank you. ??

Hi,

As I mentioned, you should contact the Theme author to help you out with this, since the code is likely in their theme:

https://gorillathemes.com/support/

Hi Richard,

Is there any way you can delete the posts with my website urls? These pages are showing up in google search. Not good. Please let me know how to fix this.

Thanks so much,

Christine

It is not the general policy to edit or delete forum posts. When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Editing or deleting posts removes this added value. In extreme circumstances, the moderation team might be persuaded to remove sensitive information but. generally, your best course of action is not to publish anything that you wouldn’t want to be public.

https://codex.www.ads-software.com/Forum_Welcome#Deleting_.2F_Editing_Posts

I’m sorry but this is not an extreme case.