Upgrading to 3.5.2 ~ hung up on "database update required"

  • Resolved keeping-home

    (@keeping-home)


    11 years, 8 months ago

    I have several sites. One upgraded just fine. Two are hung up right now and I can’t access admin.

    I’ve tried:
    – switching to the Twenty Twelve theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    I don’t think it switched because the site just went blank. Maybe I’m not understanding.


    – resetting the plugins folder by FTP or phpMyAdmin.

    No change

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    No change

    – running the upgrade manually via wp-admin/upgrade.php

    I don’t understand how to do this.

    My theme is Graphene on all sites–except that I’m using a child theme with minimal changes on the site that works. Could that make a difference?

    I don’t know what (if any) other information you might need because I (obviously) don’t know what I’m doing.

Viewing 15 replies - 1 through 15 (of 22 total)

  • switching to the Twenty Twelve theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    You need to actually follow these instructions – irrespective of what you think might have happened or not.

    I don’t understand how to do this.

    You will need to use FTP or whatever file management application your host provides to upload a fresh set of WordPress core files.

    Thread Starter keeping-home

    (@keeping-home)

    You need to actually follow these instructions – irrespective of what you think might have happened or not.

    I did follow them to to best of my ability. I get the impression I’m being reprimanded but I’m not sure why.

    I looks to me that the instructions say to switch to the Twenty Twelve theme and then explain how to do that. I followed the “how” as I understood it but it appeared that switching did not occur so I thought, perhaps, I had not understood the “how.”

    You will need to use FTP or whatever file management application your host provides to upload a fresh set of WordPress core files.

    Including wp-content? As in, this is the answer to #4 and is totally unrelated to #3? I’m just trying to make sure I understand correctly. This would be a completely new installation?

    Sorry – I misunderstood you. Try re-uploading a fresh, unpacked, copy of the Twenty Twelve folder to wp-content/themes using FTP or whatever file management application your host provides.
    https://www.ads-software.com/themes/twentytwelve

    Including wp-content?

    No. Keep away from the wp-content folder. Also do not delete your wp-config.php or .htaccess files (they’re not part of a WordPress core download anyway). One that is all done, run the upgrade manually via https://your_site/wp-admin/upgrade.php

    Thread Starter keeping-home

    (@keeping-home)

    Thank you for your quick responses. ??

    I’m not sure what “unpacked” means. I’m sorry about my ignorance. *cringe*

    Unpack the .zip file.

    Thread Starter keeping-home

    (@keeping-home)

    Thanks. ??

    Okay, I unpacked the newly downloaded zip file to my themes folder (deleted the old Twenty Twelve folder first). Renamed the folder of my current theme. No change.

    > /wp-admin/upgrade.php shows “database update required” notice.
    > /wp-admin changes to /wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F and shows “database update required” notice.
    > Front end is blank.
    > Clicking the update button leads to blank page with www.ads-software.com banner.

    I also removed/replaced the wp-admin and wp-includes folders and all of the other files.

    Did I miss anything?

    Not that I can see. Try checking your site’s error logs for messages. Your hosts should be able to help you in accessing your site’s error logs.

    Thread Starter keeping-home

    (@keeping-home)

    I turned on error logs yesterday. A few errors have shown up since, but nothing at a time when I was messing with the site.

    What are these errors?

    Thread Starter keeping-home

    (@keeping-home)

    [Tue Jul 2 19:58:23 2013] [error] [client 173.192.29.210] request failed: erroneous characters after protocol string: POST User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

    [Tue Jul 2 22:54:20 2013] [error] [client 208.111.39.48] request failed: erroneous characters after protocol string: POST User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

    [Wed Jul 3 00:17:56 2013] [error] [client 180.188.194.54] request failed: erroneous characters after protocol string: POST User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

    When did you last repair your database tables?

    Thread Starter keeping-home

    (@keeping-home)

    Probably never.

    Well, that might be worth a try in case you have some minor database damage.

    Thread Starter keeping-home

    (@keeping-home)

    Okay, I tried to figure out how to do that on my own but with no success. Help!

    I’m afraid there is very little we can do to help with this. Have you asked your hosts for assistance?

Viewing 15 replies - 1 through 15 (of 22 total)
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