Thumbnail Issue

Hey, thanks for reaching out & we’ll gladly help you out, but in order to do so, we are going to need a bit more information on what’s going on — any chance you could send us the link to the blog in question, so we could have a closer look?

We really need to know what we are dealing with in order to help you out. Any additional information will be more than appreciated!

Let us know!

Take care & have a nice day!

Best,
Silvo

The blog I’m currently using the plugin on is https://www.weinnow.com. Any post on there should have an example of my problem.
Thanks
Kyle

Hey Kyle, is there any chance you could set those images as featured? This way our plugin would recognize them and extract them into thumbnails.

Let me know if this is possible or if you need any kind of assistance!

Take care!

Hey silvoslaf, I use your plugin on all my sites and after upgrading to 2.8 on all but one of them, the thumbnail image is really goofy.

The 2.7 still has good thumbnails and works fine when I go back to it.

One of the upgraded to 2.8 sites so you can see the issue is: https://electric-shavers-reviews.com and FYI – all my sites have the thumbnails as featured images and it ‘s not recognizing them.

Please advise as to when all his will be fixed.

I apologize silvoslaf, the 2.7 and 2.8 both don’t work. It’s when I go back to the 2.6.1 version that everything works again

ok .. so it has to be in the Featured pic field for the plugin to find it

No thumbnail images appearing now that I have upgraded. Same issue half a dozen sites. The sites that I have not updated still show thumbnails.

How soon is this to be addressed? Should I deactivate and find a diff plugin?

All posts have featured images as thumbnails.

same problem here…

who has the old version?

2.6 i think..

it was working fine… until I updated… ??

Add another with same problem here

Same problem here, on Seattleglobalist.com!

Hey folks, sorry for the late reply — unfortunately we are still investigating what could be the cause of these problems you’re experiencing with your thumbnails and it seems that the only viable solution right now is to switch to the older version of our plugin, which you can find on the Developers tab of our plugin page: https://www.ads-software.com/plugins/wordpress-23-related-posts-plugin/developers/

We will keep you posted any new updates we might find along the way, but for the time being I’d like to ask you for your patience — we really do appreciate it! Thanks!

After all, if these problems persist or if you have any other thumbnail issues, do let us know what’s the address of your blog, which version of the plugin you are/were using, and we’ll gladly take a closer look at it. Hopefully after all this information we’ll be able to get a hold of this problem sooner than later.

Again?— thank you for your continuous patience and support! We’re doing our best!

Take care & have a nice day!

Best,
Silvo

Same Thumbnailproblem here. Before I updated (from 2.6 to 2.8) evrything went fine.
After the update several thumbs are switched to default images.
While trying to find out which articles are effected I clicked through the site. Especially older entries where affected.
The more I clicked through the site the more original thumbs appeared.

It seems the thumbs have to be loaded/requested a first time before it shows up the second time a page is loaded…
Hope you understand what I mean ??

You might find some missing thumbs in older projects places on the bottom of the site here:
https://www.kenottmann.com/category/work/grafikdesign/

Hope this helps to find the bug…
Thanks for your plugin and your hard work!

All the best,
Ken

I did some further testing and when I click a missing thumb and load the site a second time the original thumb appears. Seems the thumbs have to be regenerated in some way…

Uninstalling this plugin now due to this issue and switching to “Related Posts” or “Contextual Related Posts”, we’ll see which one is better.

I am having an issue with the thumbnails.
My website in use is https://www.devilonadinosaur.com

Thumbnails were showing fine until I updated to the most recent version of this plugin, which was a few weeks ago I think.

Uninstalling the plugin and then reinstalling doesn’t work.. the plugin seems to save all of the previous information that I had in the settings for it, so this might be an issue for what’s wrong with the thumbnails.

I noticed that today, finally, one related article had the correct thumbnail, all others remain custom thumbnails that came with the plugin.

Have tried other plugins but this one seems to be my favorite, hoping the thumbnail issue can be fixed.