[Plugin: AddThis Social Sign In] Trouble With Existing Accounts

  • I have the AddThis Social Sign In plugin installed on a WordPress multi-site, but I’m only using it on one site. When I attempt to log in with a social account [e.g. gmail] which uses an email which is already tied to an existing WordPress account, it says that the account already exists and I have to login with the existing information. I was under the impression that AddThis would seek out and tie social media accounts to existing accounts on the WP site? How do I get this to work?

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  • Thank You for installing our plugin.

    Since AddThis SSI is a lightweight javascript plugin, we are performing all type of user authentication on only server side to avoid security issues. So if the system finds an email as existing user on social login, we need to connect that account once. Next time onwards the plugin detects the social authentication credentials and login to the user account connected with it.

    Feel free to have any queries.

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