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What theme are you using? Where did you download it from? What is the url of your site?
Always include as much information as possible

Using 3.5.2 custom theme, https://www.autotopup.com.my
Everything done via my cpanel

Do not edit the Twenty Twelve theme. It is the current default WordPress theme and having access to an original, unedited, copy of the theme is vital in many situations. First create a child theme for your changes or install a custom CSS plugin.

Or just use another of the 1,878 free, quality themes available at https://www.ads-software.com/themes/

already trying to install the custom css but there a message here.

Downloading install package from https://downloads.www.ads-software.com/plugin/best-custom-css.zip…

Unpacking the package…

Installing the plugin…

Could not create directory. /home/autotopu/public_html/wp-content/plugins/best-custom-css/

Plugin install failed.

Are there anything wrong with my cpanel directory

You need to speak to your hosts about this. Make sure that they get a copy of the error message.

originaaly the installation well done via Softacolous.

It’s due to my attend to install the child theme?

I had brought up this matter to my hosting but keep telling me the issue of my wrong installation of the plugin.

I have a backup using Softacolous. Any wrong with content/plugin.
Please….

Whenever wanting to install new plugin as here

https://autotopup.com.my/wp-admin/update.php?action=install-plugin&plugin=wp-photo-album-plus&_wpnonce=d83a08506a
install failed message shown as here,Downloading install package from https://downloads.www.ads-software.com/plugin/wp-photo-album-plus.zip…

Unpacking the package…

Installing the plugin…

Could not create directory. /home/autotopu/public_html/wp-content/plugins/wp-photo-album-plus/

Plugin install failed.

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