Various Issues!

You sure about that first one? i have two videos on one page, and did a test. This site is not in production yet, so i thought i’d test for you. Mine size correctly. I made the second one smaller for an example.

Now, I am probably going to open this site later today, but I will leave this one sized differently for an example so you can see it.

https://mindzipper.org/newsite/mindzipper-promotional-videos/

I just started using the plugin but i’d be happy to help if I can. let me know!

I have no problem with your current example and it has the same result on my website, I use galleries for each player, the footer gallery has no problems but if I selected any video from the main gallery, the main player takes the size of the footer player which screws my whole page design, for live example please check this link https://www.egyfifa.com/%D9%85%D9%82%D8%A7%D8%B7%D8%B9-%D8%A7%D9%84%D9%81%D9%8A%D8%AF%D9%8A%D9%88/ Thanks for your response and the good will to help :))

Ohhh I see, i didn’t understand your problem. Ok, i’m sorry.

it’s totally fine man, thanks :))

Hello Athina33,
Your website is down and we are not able to see the player. And, it is a little hard understanding the problem. Can you please send us screenshots so that we can understand the problem.

Regards,
Support Team,
HDW Player

Sorry for the site being down, actually one of the admins locked it because it has a lot of null text which they don’t want to get indexed anyway it’s up now, the problem is that I got 2 players in the same page, every player has its own gallery and playlist, main gallery which can be found in the main content area and a footer gallery which can be found at the very bottom of the page, the two players have two different sizes, now when I click on any video from the main library, the selected video gets loaded in the main player which shifts its size automatically to be the same as the footer player, thanks for taking the time to help me and have a great day :))

Hello athina33,
We fixed the bug and the new version of file is available in wordpress directory. You can download the new version, unzip it and install it via FTP. This will solve your problem.

Regards,
HDW Player

This update is perfect, thank you so much for great plugin, another possible bug is the footer player, you can’t fast forward any video in the gallery, it will just reset unlike the upper player which works perfectly!

Hello athina33,
We need your website access to work on the issue. It is not recommended to provide your access details here. Can you please raise a ticket in our website and our support team will resolve the issue.

Regards,
HDW Player

Website access sent by raising a ticket in your website, thank you very much :))

Hi,
We got the mail. We are working on it. Will let you know once we resolve the issue.

Regards,
HDW Player

Problem solved like a boss, thank you so much for your time and effort, this is one of the best technical support I ever met in my entire life, definatily gonna recommend and support HDW and from now on it’s a paid plugin for all customers.

One last luxory question, is it possible to put video title and description beside the video in videos page and once other video selected it shifts to the selected title and description?

Hello @athina33,

We are working on those options. We will be releasing the options in our next version update, which will be free.

Regards,
HDW Player

I keep getting response emails from this thread, can you unsubscribe me? i can’t seem to get it to work

thanks a million, it’s now solved and closed :))