Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    have you tried:
    -deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    Thread Starter HippieBookworm

    (@hippiebookworm)

    Hello,

    I tried deactivating all the plugins, but it did not help. I also deleted all the plugins and reset the folder in my host’s FTP file manager.

    I tried going back to the unedited default theme. I even removed all themes from my host files.

    I do not have “mu-plugins” as far as I can see.

    Nothing has helped. Any more suggestions? Maybe I need to contact WordPress for support via phone/chat?

    There is no phone support. WordPress is free software and this free, volunteer-staffed forum is the only support resource available via www.ads-software.com.

    Thread Starter HippieBookworm

    (@hippiebookworm)

    OK. So what is my next steps here? What more can I do?

    The feed is also working for me.

    Thread Starter HippieBookworm

    (@hippiebookworm)

    Oh! It just pulled up on my browser! Thanks so much. I’ll have to back and see what I can do to activate all the plugins again.

Viewing 7 replies - 1 through 7 (of 7 total)
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