Submission Data not visible on Submissions Page

Hello,
sorry for the delay in answering. We have not encountered in all our installations such a problem.
Have you updated WordPress Contact Forms by Cimatti plugin to the latest version? If so and the problem persists, can you please give us more details regarding this problem, like hosting enviornment and moe details regarding the problem itself?
We will do our best to help you out.

Thank You

Hello

I have the same error.
i have test older version and this error is not in the 1.1.

Data is saving in the version 1.1 but not with latest.

If that can help you cimatti. with difference between 1.1 and 1.2

Sincery and thanks

Vincent

Hi,

Also sorry for the delay…I hadn’t received the notification of your response. Yes, I’m using version 1.2. Re hosting environment I’m not sure exactly what you’re looking for here but I’m on the latest version of WordPress using MySQL version 5.0.91-log, using PHP 5.3. Anything more specific you need from me?

Thanks,

Rick

vincentw59 and rickpoet,
We still have not been able to replicate the problem. We think that the problem could be caused by some conflict with another plugin. If you wish
you can give us temporary access to your wp admin by filling in the form at https://www.cimatti.it/wordpress/contact-forms/faq/

although we do not guarantee that we will solve the problem we will try to understand it.
Thanks

I’m troubleshooting this same problem. I’ve got 2 sites. The first I upgraded from 1.1 to 1.2 and the submissions show. On the second site which is a work site I did a clean install of 1.2 and the subs are either invisible or not present.

On the dashboard of the plugin the forms, pages etc fields are also completely blank – on the site where the plugin is working, these register even with no submissions.

I’ve deactivated (not deleted) all other plugins and no joy.

@time on my hands: If you require assistance then, as per the Forum Welcome, please post your own topic.

Sorry – I didn’t want to spam duplicate threads.

time on my hands,
can you send us screenshots or give us a temporary access to your wp admin? we are really trying to figure this out, but cannot replicate the problem
Thanks

Kristyna,

When creating the new table in the sql database, how many fields did you create?

Thanks!

I used this SQL, {$wpdb->prefix} is “wp_” in my case:

CREATE TABLE {$wpdb->prefix}accua_forms_submissions (
afs_id BIGINT(20) NOT NULL AUTO_INCREMENT,
afs_form_id VARCHAR(77) NOT NULL DEFAULT ”,
afs_post_id BIGINT(20) NOT NULL DEFAULT 0,
afs_ip VARCHAR(255) NOT NULL DEFAULT ”,
afs_uri VARCHAR(255) NOT NULL DEFAULT ”,
afs_referrer VARCHAR(255) NOT NULL DEFAULT ”,
afs_lang VARCHAR(60) NOT NULL DEFAULT ”,
afs_created TIMESTAMP NOT NULL DEFAULT 0,
afs_submitted TIMESTAMP NOT NULL DEFAULT 0,
afs_status TINYINT(1) NOT NULL DEFAULT 0,
afs_stats TEXT NOT NULL DEFAULT ”,
PRIMARY KEY (afs_id),
KEY form (afs_form_id, afs_status),
KEY uri (afs_uri),
KEY pid (afs_post_id),
KEY referrer (afs_referrer),
KEY status (afs_status, afs_id)
)

so do I replace the word “prefix” with “wp_”

I’m really a novice with SQL and saw there was a “Create Table” function but then it asked how many fields…so I’m not sure how to go about entering all that code as an SQL command.

Wondering if Cimatti might issue an update which would fix this?

Thanks Kristyna for your tests, you found the solution!

We have just released an update that should solve this issue, just update to the latest version (1.2.1)

Sorry for the inconvenience

OK, thanks Cimatti for making this update so quickly. I’m now able to view submission data in the dashboard. Though (and please let me know if I should start a separate thread for this…) when I export date to either of the Excel choices, I get a table full of code when the Excel file instead of the data…here’s a screen shot: https://cl.ly/SSP3

Any thoughts on this one?

(closing this topic, I just answered to the last question in
https://www.ads-software.com/support/topic/export-as-xls-gives-file-with-html-code )