visitors not saving

No, it doesn’t. It merely emails you there information.

then why does it have an area labeled “history”

To be clear: there is an Offline mode and Online mode.

The Offline mode is just a contact form. When submitted, it gets emailed to the site admin (or whatever email address is set up). As it stands now, if you’re looking at collecting email addresses, its probably not the best tool to use. Offline mode saves nothing to the database.

The Online mode is where the chat takes place. All visitors, chats, and their information are stored to the database and accessible later on. Conversations are viewed one by one, there isn’t really a spreadsheet view of all email addresses that have been submitted.

That being said, I think there’s some merit to storing the info and I’ll gladly put it on the list of features to add.

Hope this clears things up!

ok, now i get it. Still a great plugin. It would be amazing if it had a tab for history where you can just look and see a breakdown in a sortable inbox or something. is there also a way to add phone number to the form and make it a required field?

In essence i just dont want to have to have a seperate form for that info, since your plugin is so close to serving the purpose when its in offline mode.

I see the value in a comprehensive list view. I’ve put it on the todo list.

One day, I’ll add custom fields. For now, to add a phone number field, insert this code into lively-chat-support/chatbox/includes/structure.php at line 85 or so:

<div class="field">
        <label for="livelychatsupport-chatbox-phone"><?php _e( "What is your phone number?", "lively-chat-support" ); ?></label>
        <input id="livelychatsupport-chatbox-phone" type="text" name="Phone">
</div>

The phone variable will be passed right along into the script that sends the email.

Thanks bud, that worked perfectly.