Spam comments that can't be deleted.

  • My website is https://rookiemag.com. I’m having two issues, both having to do with spam comments:

    1. There are three comments on our site that can’t be removed or moved to the spam folder.

    There is a screengrab of those comments here:

    https://rookiemag.com/temporary-comment-image-page/

    (Top link takes you to PDF.)

    These comments have not, obviously, been approved, so you can’t see them on the post they were left on.)

    2. We often get spam comments from usernames that are not findable in our user databse, so we can’t delete those accounts. I have searched on the IP addresses, too, to no avail. Here is one such message: https://rookiemag.com/blog/wp-admin/comment.php?action=editcomment&c=73657#akismet-status

    When I search on the username, the IP address, or the email address, I get “No matching users have been found.”

    How can I delete the messages in question one, and/or the users in #2?

    Thank you!

    Anaheed Alani

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    Thread Starter Anaheed

    (@anaheed)

    Neither of those worked. I still get the message “You do not have permission to do that” when I try to delete or move to spam any of those comments.

    Was this meant to resolve my first or second issue?

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Spam comments that can't be deleted.’ is closed to new replies.

Tags