update setting

What is your plugin version? Please get the latest version 3.1

that is the MAJOR problem from 3.1
it never update …. whatever i do,

3.1 is installed on thousands websites. There are no MAJOR problems with it. It was released more then 3 weeks ago and we still don’t have any more or less serious bugs to fix.

How exactly you can’t update settings? “Save” button is not clickable? Old data after the page refresh?

Please check the browser console for Javascript errors. Try to set a new clean installation of the WordPress 3.8 and SNAP 3.1 and try to update settings. Will it work then?

pay attention on ur own support forum.
don’t tell me that :
my pc win 7
win 8
mac
android 2.3.6
android 4.1.2
android 4.4
IOS 7

all have java console error.
because of this i need new fresh installation for my 3 year old with 120000 posting with new installation ?
btw i have 16 plugin on the site all work, only next script fail.

Why do you think it’s preposterous that you could have a JavaScript error?

sonnycool I asked you 5 questions. You have answered exactly 0 of them. How could I help you if you are not giving me any info.

Lets try again:

1. How exactly you can’t update settings?
2. Is your “Save” button is not clickable?
3. Are you getting old data after the page refresh?
4. Please check the browser console for Javascript errors. Are you getting any errors and what errors exactly.
5. Try to set a new clean installation of the WordPress 3.8 and SNAP 3.1 and try to update settings. Will it work then?

Please note, I am not asking you to start a new website and abandon your 120000 posts. I am just trying to determine what in your environment is breaking the plugin.

Also please note that most javascript errors are browser independent, if Javascript is broken on your site you will get the problems on all browsers and all OS.

btw as u said :

Then please don’t touch it. It will work fine if nothing gets changed daily.

so should i update or remain ?

and i created that question COUPLE WEEK AGO

it seem like no response from you here and you deleted my thread in support forum ?
are not plan to support your plugin ?

you deleted my thread in support forum

No – your posts were caught in the forum’s spam filter and I’ve had to release them manually.

sonnycool, we do fully support our product.

I asked you 5 questions that you can see above. You answered exactly ZERO of them.

Instead, you made about 20 posts in every thread on every forum about how bad our support is, but you never answered any of our questions.

So how can we provide any kind of support to you if you are ignoring and not answering our questions?

hello u deleted my question and ignore it ….
check vb ? (2 month no response, base on ur email next 3 day on 03/11/2013), u blame me on duplicate and answered 3 time ? but sorry i don’t see a single answer .
check setting (deleted)?.

u make it i’m the only one who asking, user here can see how you handle response.

The plugin author doesn’t have the ability to delete posts. Your posts (like the one above this) are again caught in the spam filter. I’ve released it and now it shows up.

jan i means in his support forum ?? there is too many issue he ignore or response in very rude way.

with 3.10 i can’t update setting nor change anything, when i click enable or disable the site i want to publish -> save but nothing change.

sorry jan is not us wanna bring up the issue here, but most of us get very poor response his own support forum or zero response for premium plugin.

asking this here for two reason :
1. here bring us to his premium version and public forum.
2. The issue i facing is happen on free version too.
thanks

how it turn to resolve when there is no answer for 3 three week ?