Error message – webroot – cannot enter site at all

Looks like a problem with your theme – you can deactivate it by using FTP or CPanel to access your site files on the server and change the name on that theme folder here:

wp-content
   themes
      prose.HOLD

Oh, one other thing that just occurred to me is that you may have a theme name problem here – as there’s evidently a Genesis Child theme named “Prose” and a totally different theme by the same name here:

https://www.ads-software.com/themes/prose

If you updated the “wrong” one, that would likely cause problems :(.

Thanks to whomever sent me the email! I changed the directory from “prose” to “prose.HOLD”.

Unfortunately, now the theme that I had used is completely messed up. I can no longer modify header,footer, or menus. I don’t know what has happened!!!!!

Do you have a backup of your site?

Looks like you are using the Genesis version of Prose so you may want to ask StudioPress for help with this – as they provide support for their commercial themes.

I can′t get into StudioPress with the passwords I currently have and their protocol for changing it requires me to – you guessed it – log in. I′ve replied to them on the email they sent me with the password change link (that doesn′t work). My problem is not that I can′t get into the dashboard but that the website https://www.spainstruck.com does not appear at all on the Internet. Please help me to resolve this. Thank you, Maureen.

@cecy – please don’t post in someone else’s thread.

Sorry, I thought I was posting on the topic mentioned above (related at least). Do I start a completely new post then? Thanks for letting me know. Mo.

I replied to your thread –

https://www.ads-software.com/support/topic/fatal-error-message-blog-totally-disappeared?replies=3