• Resolved facupuig

    (@facupuig)


    Hi there, just out of nowhere, the private pages started to not be there.

    Not found, error 404
    The page you are looking for no longer exists. Perhaps you can return back to the site’s homepage and see if you can find what you are looking for. Or, you can try finding it by using the search form below.

    I didn′t change anything at all, just créate another one to testing purposes, and then no page was available at all, any idea?

    Permalinks are set to “post name”

    Thank you

    https://www.ads-software.com/plugins/customer-area/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Unfortunately I can’t offer you a solution but I have the same problem as you. This happened completely ‘out of the blue’ and I have tried reverting to the default wordpress 2012 theme as well as disabling all my other plugins yet still had no success.

    Any ideas as to what’s causing this anybody?

    Thread Starter facupuig

    (@facupuig)

    I just unistalled and look for another solution out of WP, I can’t wait 4 days with no answer, even if it’s free.

    Plugin Contributor Vincent Mimoun-Prat

    (@vprat)

    @facupuig In France, Christmas and new year period is usually very quiet. I was on holiday. However, uninstalling is a good solution if you can’t wait.

    @james Something must have happened in between, like an update or something else you may not have noticed. Usually the permalink problems can be fixed by changing the permalink structure to default, saving, and then back to what it was. This may be a good idea to do that while other plugins are disabled.

    Thanks for the reply, but still no luck. Disabled all plugins, changed the permalink structure to default and then back again to reset it and then re-enabled just this plugin but still getting the 404 error on private pages and files.

    I have literally no idea what’s going on, any more ideas?

    Okay, I have success (if you can call it that). The plugin is now working – having reset the WordPress database. What had caused the problem I do not know, but at least I have resolved it now.

    Unfortunately, and as a word of warning to anybody else who might try this, resetting your database to its original condition will loose all your customisations. Definitely do not reset the posts table in the database as then you would end up loosing all your content as well. If your at all unsure as to what affect resetting the database might have, read up on it first and always take a back up before working on a database.

    I’m currently working to setup all my sites settings and plugin options as I’d had them before anything went wrong, so although it’s a fix, it’s a very long winded way of sorting it.

    Plugin Contributor Vincent Mimoun-Prat

    (@vprat)

    I never faced this kind of error on any site where I have deployed Customer Area, that’s why I am a bit clueless. Until I can reproduce that, I won’t be able to know what’s wrong and to fix it (if it even comes from the plugin). Sorry.

    Plugin Contributor Vincent Mimoun-Prat

    (@vprat)

    Some news about 404 today. Someone reported that everything was working but not the detail page about private files or private pages. He sent me his theme and I discovered the theme was not doing it right.

    Basically, the theme was having a special query in the file “single.php” that specifically added ‘post’ as the post_type. So of course, the private content cannot be found.

    If your theme has a “query_posts”, “WP_Query” or “get_posts” function call in his “single.php” file, then this may be the cause for your fake 404.

    The theme in question is “Era” by “RocknRolla” available on ThemeForest. Until they fix it, the solution is to copy “page.php” twice and rename each copy as “single-cuar_private_file.php” and “single-cuar_private_page.php”.

Viewing 7 replies - 1 through 7 (of 7 total)
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