Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you edit your server’s php.ini, and enable allow_url_fopen? If you don’t have access to php.ini, your hosting provider should be able to to help.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Do not hesitate to mention this thread and I’ll be able to follow up with you!

    Thanks.

    Thread Starter wayne.r.whitten

    (@waynerwhitten)

    I sent this same response via email a few days ago, but didn’t add it here. I thought it might be connected or automatic.

    As for the allow_url_fopen…
    It was already On. (allow_url_fopen = On)

    As for the debugger, I can’t get to step three. I get the following…

    Jetpack Debugging Center
    Testing your site’s compatibily with Jetpack…

    There seems to be a problem with your site’s ability to communicate with Jetpack!

    Your site isn’t reaching the Jetpack servers.
    Your site isn’t securely reaching the Jetpack servers.
    It looks like your site can not communicate properly with Jetpack.

    Based on the documentation, I don’t seem to have any known conflicts.
    I didn’t test the other plugins or theme yet for conflicts, but I doubt that’s it.
    I checked the XMLRPC in my browser and it reads correctly.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    As for the debugger, I can’t get to step three.

    You should find the contact link at the bottom of the page:
    https://i.wpne.ws/Tb4J

    Thread Starter wayne.r.whitten

    (@waynerwhitten)

    I don’t see the bottom line that contains the link for Jetpack support. The content stops at #4 with the second item “If you get a 404 message…”


    Hope this works. I couldn’t figure out a better service or URL shortener to use.

    What’s the URL of that support link? Maybe I can just go directly to it.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    That’s interesting. It appears that the Debugger cannot make any outgoing calls from your site. That’s most likely what’s causing all your issues.

    Try the following then:

    1) Download the plugin from https://plugins.svn.www.ads-software.com/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send the results of the test back via this contact form.

    Thanks!

    Thread Starter wayne.r.whitten

    (@waynerwhitten)

    Sorry for the delay. I just submitted the results to the support site using the form above. Hope they are not hopeless. I’m adding what I believe are the highlights below.

    HTTP Connection: Could not open handle for fopen() to https://jetpack.wordpress.com/jetpack.test/1/

    HTTPS Connection: There are no HTTP transports available which can complete the requested request.

    Test Self Connection:
    [date] => Wed, 19 Feb 2014 18:47:47 GMT
    [server] => Apache/2.2.17 (Win32) mod_ssl/2.2.17 OpenSSL/0.9.8o PHP/5.3.4 mod_perl/2.0.4 Perl/v5.10.1
    [x-powered-by] => PHP/5.3.5
    [content-length] => 42
    [connection] => close
    [content-type] => text/plain

    XML-RPC server accepts POST requests only.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi! I see that my colleague replied to your email to us, and as it turns out, your site appears to be a government site, possibly an intranet site, and is not publicly-accessible. Sites need to be publicly-accessible for Jetpack to work with them, but as my colleague mentioned, you could try the Jetpack Development mode. However, Subscriptions won’t work with the Development mode.

    I am going to mark this as resolved since there doesn;t appear to be much more for us to do, but feel free to reply here or to my colleague via email if you need further assistance.

    Thread Starter wayne.r.whitten

    (@waynerwhitten)

    Yes, unfortunately I need plugin(s) for the commenting and subscriptions. So it looks like I’ll have to go with other plugins that work locally (behind the firewall). Thanks to Jeremy and everyone else who helped. At least we tried and know for sure.

Viewing 8 replies - 1 through 8 (of 8 total)
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