• Resolved badmanmedia

    (@badmanmedia)


    Hi, I designed a website for a client and went to upload it to their server. I did the usual export the database, search and replace to replace the table prefix to wp_ and replace the domain name. I uploaded the database to their MySql account, I then uploaded all of the files to the correct directory, amended the information in config.php file including the table prefix and all I’m getting is a blank screen. I tried it on my own server on a subdomain, again amending all of the info as appropriate and for a while, I got a Error Establishing a Database Connection Error but after refreshing the page a few times, I just get the blank, website not found page. I have tried using the IP as the Hostname, I’ve double checked everything. I also duplicated the file on my local server and made a new database to simulate a change of domain and it came up blank there too. I am completely out of ideas and i have spent a LOT of time on this for my client. Any Ideas? Thank you.

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  • Are they running the same versions of PHP and MySQL as your development server? Another possible issue is that they may be using a different server setup (Windows IIS vs Apache) which may also cause issues if they aren’t configured correctly. I would check with whoever is responsible for their server/hosting and see if they have any suggestions.

    Another possible solution would be to install WordPress from scratch on their server (make sure their server can even run WordPress!) and then use WordPress’ export feature to export your development content and import it into their WordPress site using the WordPress import plugin. You would then need to run a find and replace on the urls (you can use a plugin like https://www.ads-software.com/plugins/velvet-blues-update-urls/ to do this inside of WordPress) and make sure to upload any images/files into the upload folder.

    Thread Starter badmanmedia

    (@badmanmedia)

    They are running the same versions of PHP & MySql as us. The duplicator plug-in was suggested to me but that failed too. Exporting the content worked to an extent. Unfortunately the product portfolio failed to transfer, as this was part of the Theme. I will follow up with the theme builders to see if I can export the portfolio content separately but there doesn’t seem to be one.

    I feel a little better about only having to re-build one page rather than the entire site.

    Thank you for your suggestions.

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