Website Fatal Error – Cant Access WP-Admin or via FTP – Please Help!

  • Resolved orenbj

    (@orenbj)


    11 years, 1 month ago

    Hello,

    I tried installing the NexGEN Gallery Plugin and my website instantly encountered a fatal error. Now I cannot access it via wp-admin or FTP to remove the plugin. Here is the error I am receiving:

    Fatal error: Cannot redeclare file_get_html() (previously declared in /home/content/e/n/j/enjoygreat/html/ilovemygolfprocom/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/simplehtmldom/simplehtmldom/simple_html_dom.php:71) in /home/content/e/n/j/enjoygreat/html/ilovemygolfprocom/wp-content/plugins/olevmedia-shortcodes/libraries/simple_html_dom.php on line 85

    https://www.heidirichardsongolf.com

    When I attempt to access via FTP it states Critical Error, cannot connect. Please help me get in so I can remove the plugin and restore my website.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    try deleting/renaming the following plugins via FTP:

    nextgen-gallery

    olevmedia-shortcodes

    Thread Starter orenbj

    (@orenbj)

    What can I do if my FTP does not let me log in?
    FileZilla is returning the following error:

    Status: Resolving address of https://www.heidirichardsongolf.com
    Status: Connecting to 97.74.144.87:21…
    Status: Connection established, waiting for welcome message…
    Response: 220———- Welcome to Pure-FTPd [privsep] [TLS] ———-
    Response: 220-You are user number 4 of 500 allowed.
    Response: 220-Local time is now 19:38. Server port: 21.
    Response: 220-This is a private system – No anonymous login
    Response: 220 You will be disconnected after 3 minutes of inactivity.
    Command: USER heidi
    Response: 331 User heidi OK. Password required
    Command: PASS *********
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server

    Thread Starter orenbj

    (@orenbj)

    Never mind… was entering the wrong password for FTP! *derp*
    Thanks for the help.

    Moderator t-p

    (@t-p)

    Glad you got it sorted ??

Viewing 4 replies - 1 through 4 (of 4 total)
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