Attempted update – can't access my login at all

  • Resolved renuwell

    (@renuwell)


    11 years ago

    I clicked on all the updates showing up for wordpress and my plugins yesterday. The website went down for maintenance immediately… And now when I try to login (at renuwellcoach.com/wp-admin) – I get these errors:

    Warning: require_once(D:\Hosting\12030588\html\wp-content\plugins\jetpack/require-lib.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\12030588\html\wp-content\plugins\jetpack\jetpack.php on line 54

    Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\12030588\html\wp-content\plugins\jetpack/require-lib.php’ (include_path=’.;C:\php\pear’) in D:\Hosting\12030588\html\wp-content\plugins\jetpack\jetpack.php on line 54

    I have no idea how to fix anything without being able to log in. Please help! ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • HappyZebra

    (@happyzebra)

    Looks like something went wrong with your JETPACK plugin. You’ll need to get into you your server and access your FTP files. Try this:

    – get into your server and get into the FTP files then try:

    Locate the folder wp-content/plugins and rename the Plugin folder plugins_old. This will deactivate all of your Plugins

    There is an article from the CODEX about dealing with this stuff

    Let me know if that worked out ??

    HappyZebra

    (@happyzebra)

    sorry, here’s the link:

    HappyZebra

    (@happyzebra)

    https://codex.www.ads-software.com/Common_WordPress_Errors#The_White_Screen_of_Death

    Thread Starter renuwell

    (@renuwell)

    Thanks HappyZebra! ??

    I’ll report back with the results…

    Thread Starter renuwell

    (@renuwell)

    Ok, so first of all – totally forgot I could access the files through my hosting account (in this case, GoDaddy) – DUH! Panic set in when I couldn’t login through WordPress…

    The rename for the plugins folder failed, but I just deleted the jetpack folder and voila! Back in business.

    Thanks so much for your help, HappyZebra!!!!

    I have recently changed my domain name and I would like to update my website. I am having problems accessing the dashboard and when the wordpress box asks for my user name and password it keeps saying it doesn’t recognise my email address even though I have been sent emails???

Viewing 6 replies - 1 through 6 (of 6 total)
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