Multiple issues in Dreamhost :(

  • rohitmanglik

    (@rohitmanglik)


    11 years ago

    I am planning to move from ipage.com to DH and I am facing following issues in DH

    1) The UI of DH is insane in comparison to iPage.

    2) They have high rush and not a huge team. It takes around 10mins to talk to customer care Rep.

    3) I tried to bug 1 year subscription (costed $60) and it deducted only $1.98 from my account. What is going to?

    4) If it’s in demo account, why careerbreeer.in is shown as my brought domain?

    5) What does WP prescribe at https://www.ads-software.com/hosting/ for DH? Is it Dreampress or a general DH plan ($60 per year).

Viewing 6 replies - 1 through 6 (of 6 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Have you talked to Dreamhost about this?

    Thread Starter rohitmanglik

    (@rohitmanglik)

    Yes, for issue 3 they said they will revert back the payment but why did this mistake happen at all? Isn’t it’s supposed to be automated and thus error free?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    We don’t really know, WordPress isn’t associated with Dreamhost*, but there is 1 moderator who works for them that regularly helps out on these forums. You may just have to wait for her to respond.

    Mika Epstein

    (@ipstenu-dh)

    DreamHost Rep

    I try to take weekends off for my sanity ??

    1) We made it ourselves.

    2) We know, we’re working on it! We need more humans, but we don’t want to just hire warm bodies.

    3) Depending on how you paid, that might be the holding fee, but the accounts people don’t get in till 9am (PT, so about an hour). Paypal has been known to do weird things, as have debit/credit cards. That said, I have to go ask for help when I fix accounts with money stuff. Much happier as a code monkey.

    4) Because you need a domain to use hosting ?? Demo is a trial.

    5) I would say ‘Use what works best for you.’ Honestly, it’s a needs based decision. If you start on shared, it’s easy to transfer that to DreamPress, though!

    Thread Starter rohitmanglik

    (@rohitmanglik)

    1) But why?

    2) Cool. Hope you will soon hire more humans who can provide better service ??

    3) I paid through CC. Why it deducted $1.98 then?

    4) Yes, but it is not working. If it’s working and getting reflected, it’s a positive test case but reflecting and not working is a negative test case.

    5) Agreed. Does the general account ($60 per year one) is wordpress optimized?

    Mika Epstein

    (@ipstenu-dh)

    DreamHost Rep

    1) Why not? Seriously, though, DreamHost (20 years ago) started small, and didn’t pay for cPanel or Plesk, and basically built that panel and kept it. It’s quirky ?? We like it.

    2) Me too! Gotta train them on WP too!

    3) Beats me. I can ask someone to go back and check if you’d like. It’s a mystery system to me.

    4) careerbreeer.in isn’t a real domain. Did you typo? I can check on that myself if needed.

    5) No, it’s general shared hosting. Pretty much the same as anyone else, only ours has people who are seriously individuals as tech support ??

Viewing 6 replies - 1 through 6 (of 6 total)
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