Problem concering media

  • Resolved Dane29

    (@dane29)


    10 years, 8 months ago

    Hi

    thank you very much for this beautiful theme!
    I would like to use it with my website, but there occurs one problem with the media (pictures, movies). When I create a new post or page or even when I work on an existing post or page, I cannot add any media files. When I click on “Add files”, the pop-up appears, but this window is empty. So I cannot manage to add already uploaded files in the new or existing posts. Is there any way to solve this problem?

    Thanks in advance!

    Best regards – Daniel

Viewing 7 replies - 1 through 7 (of 7 total)
  • Theme Author tarabusk

    (@tarabusk)

    Hi Daniel,
    I would say this problem is not related to the theme, nevertheless I can not be 100% sure.
    Would you happen to have the same probleme after changing for another theme ?

    I checked on the forums and found others facing the same issue :
    https://www.ads-software.com/support/topic/add-media-pop-up-window-is-blank?replies=7

    Does it help ?

    Please let me know

    Ga?lle

    Thread Starter Dane29

    (@dane29)

    Hi,

    thanks for your reply.

    I tried to fix this problem using Google Chrome, but no difference.
    Then I deactivated all plugins, but no result, I still could not add any media files.

    When I activate any other theme, it works fine. The problem only occurs when using the Tarali Theme. (I tried 10 other themes – all worked fine)

    Any other solutions?

    Thanks in advance

    Daniel

    Theme Author tarabusk

    (@tarabusk)

    Hi daniel,
    Would you mind contacting me in private. It should be interesting for me to go into your admin page to check what exactly the error is.

    Thread Starter Dane29

    (@dane29)

    Hi

    thanks for your reply.
    How can I contact you?

    I installed your update of the Tarali theme, and now I can add files into to posts and pages.

    But there occured some other problems, as some of the buttons seem to be inactive. So I cannot add or upload files to the slider?

    Thanks for your answer!

    Best regards
    Daniel

    Theme Author tarabusk

    (@tarabusk)

    The release fixed the issue ?? Good to know, even if it does not help me to understand what happened. Anyway, it seems the issue just moved, so could you contact me at [email protected], we’ll try to figure out what’s in there.
    Ga?lle

    Thread Starter Dane29

    (@dane29)

    Hi,

    I installed the updated version of your theme, and now everthing seems to work fine. If any other problem occurs, I will contact you via Email. Thank you so much for your support.

    One more question so far:
    Is it possible to change the size of the featured image of an article? It would be great when the width of the image above the post would have quite the same size as the post, and would not appear as a small image.

    Thanks in advance!

    Daniel

    Theme Author tarabusk

    (@tarabusk)

    Hi,
    Perfect !
    Ok i’ll take into account your comment and see if it’s possible.

    Ga?lle

Viewing 7 replies - 1 through 7 (of 7 total)
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