Authorize.net Pro and Jigoshop

  • Resolved AnnaGallow

    (@annagallow)


    10 years, 7 months ago

    I have recently purchased the Authorize.net Pro extension but am having a problem with the last step of checkout. The customer can add items ot their cart, enter shipping information and choose the Authorize.net payment gateway. However, on the final screen I get this message:

    “Thank you for your order, please click the button below to pay with Authorize.net.”

    The problem is that there is no button there for them to click on. Any thoughts on what might be causing this?

    Thank you in advance for your help! Otherwise these are both great solutions!

    https://www.ads-software.com/plugins/jigoshop/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Thanks Anna,
    It seems to be the styling/js issue – can you try if it’s fine with standard theme?
    If it’s not – please contact us directly via [email protected] and we’ll try to solve it for you as soon as possible.

    Thread Starter AnnaGallow

    (@annagallow)

    Hi,

    I tried to email twice yesterday and both times the email bounces back. Is there another address I should try instead?

    The long and the short of it is that switching the theme didn’t seem to make any difference.

    Thanks!

    Hi Annagallow,
    can you send me server response? We don’t have any other notices about mail issues.
    To speed things up for you, please try using [email protected] (we’ll need your site url and access so let’s keep it out of public forum)

    Thread Starter AnnaGallow

    (@annagallow)

    Hello,

    This has been marked as resolved but your support team is not responding to the email I have been sending and the issue has not been fixed.

    What are the next steps so we can connect and figure this out?

    Thanks!

    Thread Starter AnnaGallow

    (@annagallow)

    Thanks Steven!

    This is so much simpler than the workaround I had to do. Thank you for posting this and I will keep it in mind for future clients who want to use Jigoshop and Authorize.net!

    Anna

Viewing 5 replies - 1 through 5 (of 5 total)
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