On of the media files I've loaded is producing error message 404

Can you rename the PDF with a simpler name without spaces and re upload again . Let me know how that goes.

Thanks for the tip; I tried it but it still doesn’t work.

You have encoded HTML in this file name:
<strong>Momenta</strong>

Did that go away when you renamed it?

I’m afraid I don’t really know what that means. I look after this website, but have had basic wordpress training and am a bit new to this. It looks like what you are referring to is gone, but I’m not confident.

Rename the file to Behaviour-Support-Momenta-Camp-2014-Application.pdf, re-upload and re-insert it

Still no I’m afraid.

Sorry, I’m being obscure. On your computer, rename this file, get rid of the word Momenta. You might just go with camp2014application.pdf. Try the upload again. On your post/page, delete the original media insertion for the document, and insert this new one.

Oh, looks like esmi beat me to it. Did this PDF come from a different source than the others?

No, this pdf was created by me like all the others through the exact same process, and looks the same as all the others. I’ve tried remaking it several times, and renaming it several times and it just doesn’t want to work. Are you suggesting the word Momenta could be the problem? Regardless of what I’ve named it, that has bee a constant. I can take it out. . .

Wow! I took the name “Momenta” (our company name) out of the file and it worked great. Thanks everyone for your help.

The word momenta appears to be wrapped in the HTML tags for strong, which would make it appear bold on a web page. I’m not sure how it got in there. Uploading code embedded in a string is a hacking method, so most system protect themselves by stripping out anything that looks like HTML or some other constructs. This would in effect change your file name on upload. Or the system might just refuse the upload altogether.

Glad that worked out, please mark this thread resolved.

Great it worked out. renaming the file as suggested should have fixed the issue ??