"key not valid" when trying to reset password using Username

Hi,

When trying to reset password, I receive an email with the link, but it doesn’t work (says “Sorry, that key does not appear to be valid”) and asks me again for introducing the Username or e-mail.

I have detected that the error only appears when I try to reset password using Username, but it works when I use e-mail.

What can I do?

Thanks,

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