Some emails are not being received

I have been having the same issue. I’ve tried different sizes of jpg and png and gif attachments and still have not found a pattern.

I know it use to work since I have received some earlier this month.

Our form is at https://www.trinitystairs.com/contacts/

Hi what maximum upload size have you entered in the settings?

3 mb but non of the attached files I have tried is bigger than 1 mb, and they are still not arriving.

Hi please read the following URL.

Let me know if that helps you.

Kind regards

That didn’t helped. The files I am uploading are smaller than 1 mb and the form is being sent (no timeout white screen appearing).

Hi the link that I provided above explains a few factors if those have not helped you, have you by any chance contacted your host in regards to this issue. Perhaps they might have to enable some settings on the back end.

Kind regards

We use GoDaddy as our host. Anyone else? I tried a jpg under 100K and it seems to work. The limit I have set on the plugin is 5MB. I’ve tried sending 1MB and 700K without luck.

Hi @pablomosca that lets you know that you can’t send attached files larger than what ever the host has set up on your server.

You should contact your host “GoDaddy” and ask them what is your attachment file size limit.

Kind regards

FYI, if I use GoDaddy’s webmail to send the same attachment to and from the same email addresses, I have no issues. So I don’t think its a limitation on the GoDaddy hosting account.

Just curious of the other folks having the problem are using GoDaddy AND using smtpout.secureserver.net port 80 to send out?

Godaddy’s limit for an email via smtpout.secureserver.net port 80 is 20MB. GoDaddy says its not an issue on their server.

Hi, thank you for the information. Here is another URL you might like to try even though the URL is about not being able to send e-mails but it also talks about GoDaddy hosting.

Let me know how you go with the above.

Kind regards

Hi the link that I provided above explains a few factors if those have not helped you, have you by any chance contacted your host in regards to this issue. Perhaps they might have to enable some settings on the back end.

Hi, yes I got in contact with them but thay said not any server configuration was needed for the plugin to work. Their recommendation was to contact the plugin developer.

I spoke to GoDaddy for over an hour on this and they did not help much. But I think it was related to their servers not functioning properly or a recent change(May 2014) in a rule.

I ended up switching my SMTP settings on WordPress to use our MS Office 365 relay account and that works fine. So that eliminates the idea that the plugin was the issue.

Getting back to GoDaddy. We were using an email account with a different domain than the website domain. Even though both domains are hosted on GoDaddy. But I can say that we did not have the problem when we used the same email and web domains.

GoDaddy could never answer as to why it worked up until this month when we had the web and email domains different.

Hope this helps.

I already changed my SMTP settings to a Gmail account using the plugin recommended by the dev (WP Mail SMTP) with no luck…