Fatal error after restore

  • Resolved brent.reader

    (@brentreader)


    10 years, 9 months ago

    I had to restore a site from a recent backup (backup included all files and database). Everything loaded smoothly enough, but when I went to log in to the admin panel, I got the following:

    Warning: require_once(/home/HOSTUSERNAME/public_html/wp-content/plugins/jetpack/class.jetpack-network.php) [function.require-once]: failed to open stream: No such file or directory in /home/HOSTUSERNAME/public_html/wp-content/plugins/jetpack/jetpack.php on line 38

Fatal error: require_once() [function.require]: Failed opening required '/home/HOSTUSERNAME/public_html/wp-content/plugins/jetpack/class.jetpack-network.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/HOSTUSERNAME/public_html/wp-content/plugins/jetpack/jetpack.php on line 38

    I looked in File Manager for class.jetpack-network.php, but it’s not there. Nor was it in the backup.

    This is all I can see when I go to the domain, /wp-login.php, or any other destination within the site. Not really sure how to proceed…

    Thanks,
    Brent

    https://www.ads-software.com/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    I would suggest accessing your site via FTP and deleting the /wp-content/plugins/jetpack folder and then re-installing Jetpack via Plugins->Add New.

    I’m not certain, but perhaps the backup was incomplete, or only updated some of the files, etc.

    Cheers.

    Thread Starter brent.reader

    (@brentreader)

    Rather than delete the jetpack folder and risk losing something, I imported all the missing files from a zipped copy of the same version. Works great now, thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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