Can't Add New Records – No Error

  • wp-user-90089

    (@wordpress-user-90089)


    10 years, 5 months ago

    We are running Participants Database 1.5.4.9 on WordPress 3.9.1 and have an odd issue.

    When adding a new participant via the “Add Participant” option within the WordPress dashboard we get a “The new record has been added.” message, but there are no records within the database.

    Any thoughts on what might be causing this issue?

    We originally were having problems with the plug-in because our database user did not have “CREATE” permissions, so we had to re-install it after making this change (in order for the plug-in to create the database tables). It does not seem that database user permissions is at fault this time however, as even with full permissions… nothing.

    https://www.ads-software.com/plugins/participants-database/

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am having the exact same issue. I have deactivated all plugins to see if they were interfering. No luck. I do have one record that I added through the signup. However, I went to test the “Add Participant” and all it is doing is overwriting the one record that was there from the “signup”. It is not adding new participants.

    Would like to know thoughts on the issue too.

    Plugin Author xnau webdesign

    (@xnau)

    In both of these cases capturing the error is essential. This will be written to the PHP error log after the operation is attempted.

    You can install a PHP error log plugin (I like “Error Log Monitor”) but the problem is that error logs must be properly configured in order to capture the error. So, if you try this and it comes back with no error, you should contact your web host about making sure the error log PHP setting is active in all subdirectories of your WP install.

    We too are experiencing the same issue. As per xnau’s advice, we install a php log error widget, and the results are seemingly that the tables just don’t exist, and aren’t getting created:
    —-
    WordPress database error Table ‘wordpress-mu-public.wp_19_participants_database_fields’ doesn’t exist for query
    —–
    However, we had an admin user inadvertently crash our multi-site server instance with a back-up plugin, and I don’t believe of our plugins currently have the capability to access the DB for some reason, we are still working on this issue. So this may or may not be related to the other users.

Viewing 3 replies - 1 through 3 (of 3 total)
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