Welcome Better Links users. READ THIS FIRST!
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Hello and thanks for using Better Links, all of us at BoostWP appreciate your support and hope to make your experience with Better Links a great one. To help us accomplish that goal, please read this post in its entirety before posting a new thread.
To set some expectations:
* We do not monitor this forum on a daily basis! It may take as long as 7-14 days to get a reply here at the www.ads-software.com forum. Users looking for a deeper level of support (and expanded feature set) are encouraged to buy a license for Better Links Pro. All Pro users have access to https://support.boostwp.com, where we have a dedicated support team monitoring things on a daily basis. Pro forum support is speedier and allows for a deeper level of assistance on both bugs and things we can’t address on www.ads-software.com for example theme conflicts, feature requests, and more.
* Our main priority on the forum here is finding bugs. You are welcome to mention customization tweaks or integration issues, in case other users have ideas/suggestions they’re willing to share. Our support team will address these if there is existing documentation we can point you to on the subject, or a past forum thread with a resolution that may be of value. But we cannot help everyone here — and if you’re looking for support on a non-bug issue, you’re probably going to want to buy a Pro license.
* To keep things organized, we mark any thread that has been inactive for 1 month or longer as RESOLVED. If you posted a thread more than a month ago and came back to find it marked “Resolved”, feel free to re-open it. However…if you find a “Resolved” thread posted by someone else that is relevant to your problem, please do not resurrect it…post a new thread for your specific problem instead. (If you do resurrect old threads, don’t be surprised if our support members ask you to create a new one before they’re able to help).
* Don’t forget about all our existing support resources. If you’ve got a question and aren’t finding an answer by searching the forum archives here and our documentation at https://betterlinkspro.com/how-to/ the videos created are for Pro users and display Pro functionality but may be able to answer your questions.
We would love to help everyone out with every problem that arises while using Better Links, but unfortunately — as a small company with limited support resources — we need to prioritize support for paying customers. That said, we are committed to getting bugs with the plugin resolved and making sure it is as smooth a process as possible for everyone. Thanks again for using Better Links.
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