Menu problems

Hi,

The issue with the menu is striking to me and I’m not sure what would cause it without seeing it occur (it appears to work for me currently).

Regarding the connection issue, I’m working with your host (Bluehost, right?) to identify a problem I’ve seen with a few other Bluehost users as well (xmlrpc.php returning a 406 HTTP status for our servers when trying to communicate with your site due to a ModSecurity rule).

If you could contact their support asking for further information on what modsecurity rule is impacting the /xmlrpc.php?for=jetpack URL on your site, that would be greatly appreciated.

Cheers!

Thanks for the reply Brandon. I’ve put my website into problem mode so you can see what I mean. This is really strange. I’ve got other themes hosted with Bluehost and they work fine with jetpack. I’ve only had this issue with this theme Bridge from Qode. They say there’s nothing wrong with their theme. As I said before I don’t have any memory errors appearing.

This is from their documentation regarding their theme and jetpack.

Smiley displayed on blank page – Problem is probably related to JetPack and memory settings of your hosting. You can either disable JetPack or read what JetPack developer wrote: Regarding the memory limit, please refer to the WordPress Codex section concerning this problem. Some sites that load many plugins alongside WordPress ultimately require a higher memory limit than WordPress defaults to, but since this is limited to specific hosts and configurations, it must be dealt with on an individual basis. You’ll find the Codex article at:
https://codex.www.ads-software.com/Common_WordPress_Errors#Allowed_memory_size_exhausted.

Any suggestions? Maybe I should do a fresh install of WP and the theme?

Thanks and I see what you mean now. I don’t think that the problem is Jetpack per se, but the combination of what you have active, based on what the theme docs say, have pushed you past the memory limits for your host.

Typically, memory allocation issues would be recorded in your PHP error log (on Bluehost, typically in /public_html/error_log/ or /public_html/[addon domain]/error_log, when accessing your site via FTP or Bluehost’s File Manager (within cPanel I believe).

That would confirm the issue.

Assuming the theme documentation is correct, it isn’t a matter that a fresh install would take care of, but that all of the plugins you’re running, in combination, are large enough that you’re hitting your server’s maximum memory allowed under the current settings.

Typically, this is seen by a completely white screen, but with the way your theme works, it very well may demonstrate the problem like this.

Cheers!