• Resolved ersill

    (@ersill)


    My personal webpage/blog went blank. [link]

    I checked db/physical space and should be enough. I deactivated theme/plugin and got access to the config panel. Yet the blog is blank!

    Could you help me?

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    what did you do before this happened?

    – Check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.

    Thread Starter ersill

    (@ersill)

    Thank you for the suggestion, I just sent them a message.

    What did I do before? I didn’t access it for days, if not weeks.
    I guess an automatic update could have done some…

    Moderator t-p

    (@t-p)

    I guess an automatic update could have done some…

    Automatic update feature was first introduced in 3.7

    Try a few basic troubleshooting steps:
    – Clear your browser’s cookies and all cache.
    – Try deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    – If that does not resolve the issue, try switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If above steps do not resolve the issue, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If all the above steps do not resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

    Thread Starter ersill

    (@ersill)

    Thank you for the inputs, I’ll give it a try! My hoster refuses to show logs…

    I had an automatic backup plugin that did it daily up until 17th of July. Not sure what happened that day.

    Thread Starter ersill

    (@ersill)

    Changed the CHMOD and set a new theme… back to life!

    Thank you all! I’ll try to figure out what actually caused it, maybe I’ll never know

    Moderator t-p

    (@t-p)

    Glad to hear that ??

Viewing 6 replies - 1 through 6 (of 6 total)
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