PA Knowledge Base & JetPack Stats

  • Resolved theatereleven

    (@theatereleven)


    10 years, 7 months ago

    I’ve been using JetPack and the PA Knowledge Base plugin from https://pressapps.co/. They’ve been working fine together. However, now if I enable JetPack stats, the category links in the PA Knowledge base go to white screens.

    JetPack can be enabled and the PA Knowledge base is fine, but if I enable the JetPack Stats module, the PA KB category links don’t work again. I see the page load for a split second, and then it white screens.

    Anyone have an idea on this? I only use JetPack for their comments plugin and stats really.

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Hi there:

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    Also, can you contact your host and get your server’s PHP error logs and paste them here so I can see what might be going on?

    If you want this information to remain private, you can also contact us via this contact form:
    https://jetpack.me/contact-support/

    Thanks!

    Thread Starter theatereleven

    (@theatereleven)

    Carolyn,

    Sorry for the late reply on this. It turned out I needed PHP Curl installed. I checked the PHP error logs, researched the message, and that was the culprit.

    Everything is working now. Thanks!

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Great! Glad to hear it’s working for you now. ??

    Let us know if we can help with anything related to the Jetpack plugin in the future! Marking as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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