Admin dashboard and plugins not loading

  • Resolved szalay16

    (@szalay16)


    10 years, 6 months ago

    Hello,
    So far my wordpress site was working perfectly, but in the last 2 days something happened with th wp-admin site…
    The wp-admin dashboard is not loading at all. We can login using the direct /wp-login.php and than most of the admin tabs are available and working.
    The weird is that only the Dashboard and the Plugins sections are not loading (white screen)
    https://ketkeretkem.hu/wp-admin/

    The issue started when the 3.9.1 was installed and unfortunately stayed after the site automatically updated to the new 3.9.2.
    I tried also to load back an older backup (1 week before this happened) and still no change…

    Do you have any idea, what’s causing this issue?
    Would appreciate any help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter szalay16

    (@szalay16)

    Thanks a lot for your hint, the plugin deactivating and one-by-one reactivating trick worked and found the faulty plugin…and now everything is running.

    Now the tricky thing comes with the plugin how to solve, but that’s another game, this part is solved.
    Thank you very much!!!

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    As for the plugin, search for it at https://www.ads-software.com/plugins/ There, you should find a listing for it with a “Support” tab.

Viewing 3 replies - 1 through 3 (of 3 total)
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