Cannot update Jetpack plug in

I am having the same problem in updating the Jetpack plugin for version 3.1.1. The operation timed out after 300000 milliseconds. I would appreciate any help on this issue.

I’ll include the link to my site, but it is not an issue that can be seen on the front end.
rightdivisiontoo.com

@got2havefaithblog: Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Thanks!

@deltablack: Can you contact your hosting provider and explain to them that we are unable to access your blog via cURL, which is needed in order to use Jetpack on your site.

You can let them know we tested the following:

1. Check for access to xmlrpc.php via browser:
https://rightdivisiontoo.com/xmlrpc.php

That test returned “XML-RPC server accepts POST requests only.” which is a valid result.

2. Check for access via cURL by running the following command from the command prompt:
curl -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://rightdivisiontoo.com/xmlrpc.php' && echo

The cURL test returned the following invalid result:

HTTP/1.1 408 Request Timeout
Connection: close
Pragma: no-cache
cache-control: no-cache
Content-Type: text/html
Content-Length: 514

Please provide the information above to your hosting provider so that they can correct the server settings to allow cURL access.

Thanks Carolyn. But it finally worked! Not sure why it finally updated… got2havefaithblog.com

Carolyn;
First of all thanks. As you requested, I provided the information to the hosting provider and they ran the same test, but with differing results. See below:

[email protected] [~]# curl -is -H ‘Content-Type: text/xml’ –data ‘demo.sayHello’ ‘https://rightdivisiontoo.com/xmlrpc.php’ && echo
HTTP/1.1 200 OK
Date: Thu, 21 Aug 2014 04:45:56 GMT
Server: Apache
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Connection: close
Set-Cookie: PHPSESSID=urvgf2pdoo122q03l90gti1oo3; path=/
Content-Length: 181
Vary: Accept-Encoding
Content-Type: text/xml; charset=UTF-8

Hello!

@deltablack: we’ve tried the curl check from 2 different countries and from our servers at WordPress.com we still a get a 408 error.

Have them check from a computer not connected to their server network – the 408 error indicates that the server is not responding to the connection request from outside their network. If they’re checking within their network, the check will most likely work.

@carolyn: I contacted the hosting provider with your above request. After testing and trying different scenarios, they opened a ticket for this issue. I will keep you posted when I received info. Thanks!

Sorry, Carolyn, for not responding sooner but I haven’t been on the forum for quite some time. The issue was resolved so presume you can close this item. Thanks for all your help.